Business Support_Telesales

Sales and Administrative Support

• Maintain and update information on the CRM database (Salesforce)

Perform a range of administrative tasks to support the sales team, including report generation, invoicing, translation, processing and other administrative tasks

Creating and processing sales orders with the Sales and IT team

Manage accounts and perform data entry tasks as necessary

Telesales

Serve customer base primarily through calls

Act as a point of contact for customer queries and respond promptly to their needs and requests

Important contact for customer queries regarding new Japan Tax Free System for current merchants, which will start in April 2026 (New regulation), and respond promptly to their needs and requests.

Responsible for building sales relationships with current customer base (small and unmanaged portfolio)

Making outbound calls to current customers to ensure their needs or questions are met

Resolve any customer issues related to use of Global Blue service, regulation related, technology related or any other issues faced

Training of merchant staff

Answering merchants / customer phone calls and transfer to the correct person

Ensure professional customer service standard is maintained

Reporting and collaboration

Preferable skills and competencies

Comfortable with handling data and doing simple analysis

Outstanding negotiation skills with the ability to resolve issues and address complaints

A professional, friendly, and exciting communicator would ideally suit this role.