[RWMYA] – Housekeeping Supervisor / ハウスキーピング・スーパーバイザー

Job Description

below.

• 1つの業務から別の性質の業務に変更する。
• 3ヶ月の監督経験

Job Summary

Rosewood Miyakojima is seeking a dedicated Housekeeping Supervisor, responsible for assisting in the overall management of the Housekeeping Department.

Essential Duties and Responsibilities

Maintain complete knowledge of and comply with all departmental policies, service procedures and standards

Ensure that standards are maintained at a superior level on a daily basis.

Monitor and control operation of various sections including, but not limited to linen room, uniform room, floors, public areas, offices and storerooms.

Inventory, issue and control use of linen, amenities, cleaning supplies and other housekeeping supplies.

Prepare staff schedules and payroll.

Ensure guest complaints are resolved in a timely manner.

Maintain employee attendance, uniform and room history cards.

Maintain accurate records of linen and uniforms sent to and returned from laundry.

Support and uphold hotel philosophy concerning hiring, employee relations, supervision, and disciplinary action.

Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards of hotel.

Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving staff and guest complaints.

Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form.

Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.

Maintain cleanliness and safety of work area.

Required Skills – General skills :

Fluent in Japanese and English (spoken and written).

Previous experience in engineering management in Japan is required.

Minimum three months’ supervisory experience

Experienced in housekeeping department for a luxury or ultra-luxury hotel.

High school diploma