この求人はお住まいの国からは応募できません。

Partner Technical Advisor

MicrosoftOsaka, Osaka-fu, Japan

11日前

職務内容の詳細

Overview

Day to day operational responsibility for a multimillion-dollar revenue generating program across Asia, the sales advisor role works closely with our Presales & Retention Delivery Partners closely ensuring we maximize performance and drive a strong sales pipeline primarily by selling direct to customer. Microsoft technologies offer a range of business solutions that helps our customers achieve more across several industries & organizations of varying sizes. In the role you will build relationships with the Delivery Partner to become recognized as a trusted advisor & mentor to the sales advocates, trainers and coaches. In addition, identifying gaps in processes / procedure, handling complex escalations and volumes as well as proactively removing sales blockers via readiness recommendations are core responsibilities that help deliver results unhindered & operations run smoothly. Along with a close working relationship with our Delivery Partners, the Sales Advisor collaborates with internal stakeholders & the global Sales Advisor community to share learnings & insights as well as influence the development of readiness plus drive recommendation to enhance product & marketing needs.

Qualifications

Hands on experience with sales / pre-sales or customer retention, minimum 3 years
Deep operational experience working with Delivery Partner’s day to day
Proven experience in resolving customer and Delivery Partner issues
Ability to collaborate and build relationships with internal stakeholders and vendors / Delivery Partners
Understanding of Microsoft solutions & how businesses apply them
Experience of working across different industry segments
Ability to identify opportunities for improvement in performance and processes
Analytical skills and Drive Results through Influencing, including leveraging Copilot agents
Has exceptional verbal and written communication skills
Self-motivated, independent thinker who can deal with ambiguity
Previous experience with services delivery desired

Responsibilities

Managing day to day (relationship) results with Outsourced Delivery Partners – ensuring Microsoft sales and retention targets are met / exceeded

Drive Delivery Partner performance via operational levers e.g. training & quality, as well as owning & tracking any get to green plans

Driving results through collaboration and innovation with both Delivery Partner and internal stakeholders

Identify and remove sales blockers, across all aspects e.g. process, procedure blockers

Manage complex customer escalations to resolution, taking live volumes and using insights learned to help prevent future escalations

Proactive in identification & prevention of issues through Delivery Partner feedback, process review, performance analysis & readiness

Monitor customer and partner satisfaction – making recommendations and adjustments required to exceed targets

Continue to keep pace of Microsoft solution developments & how they apply to and positively impact customer across varying industries using this knowledge to :

Provide insights from customer to internal stakeholders also offering feedback relevant to marketing that will help better enhance sales

Help develop knowledge and understanding of Microsoft solutions amongst our delivery Partners

Review and provide gap analysis to both Delivery Partner and internal stakeholders on overall sales lifecycle experience

Smooth implementation of tools, trainings and processes – ensuring operational risks are identified and mitigated

Engage with Delivery Partner and internal sales teams on mission critical operational escalations

Provide subject matter expertise on tools, readiness and processes to internal stakeholders

Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect

この検索に対してジョブアラートを作成する

Technical • Osaka, Osaka-fu, Japan