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Wyeth Planning首都圏各地CRM Manager – Ginza Tower
Bulgari首都圏Position : CRM (Client Relationship Management) Manager – Ginza Tower
Company : Bulgari Japan
Work Location : Tokyo
Department : Retail
Report to : Ginza Tower Senior Store Manager
Job Summary :
The CRM Manager Ginza Tower is tasked to ensure that all the CRM activities are properly executed based upon the company / store strategy working closely with each store staff in order to optimize clients interactions and boost revenue of the most important store in Japan market. This position entails in-depth analysis of client data provided by Back Office CRM function to make sure that every listed client can receive personalized user experience at the right timing according to client’s cluster. The role also functions to elevate the low-profile clients to a higher level by tracking their purchase history and to instruct client advisors to take actions in a timely manner. Moreover, the CRM Manager Ginza Tower is responsible for transfer of the clients in case a client advisor should leave Ginza Tower as the hub of Customer Relation Management.
Key Accountabilities :
- Responsible and accountable for the data of all the clients belonging to Ginza Tower and for the execution of clienteling activities based upon the customer data provided.
- Monitor and analyze all the activities conducted within Ginza Tower and make sure that each client is contacted and taken care by the client advisor in charge.
- Hold regular meetings with Senior Store Manager and Store line Managers to align direction and strategy to hit the store’s financial target
- Collect feedback from client advisors and address needs towards the company when necessary to improve the whole CRM related activities of Ginza Tower
- Realize small events (both concept and set up) to enhance the relationship with the clients for Ginza Tower in collaboration with Senior Store Manager and Retail Manager in charge
- Monitor the performance of client advisors in terms of execution in clienteling and conversion and support them in improving their performance
- Address the issues related to CRM data quality / lack of CRM system functionality and organizational difficulties to realize required actions toward head office or Italian HQ if necessary
Required Competencies :
Qualifications :
9 : 30~21 : 15 (実働7.5h / 休暇1.5h / シフト制)
2日制 (月10~11日 / シフト制) ※年間休日122日(固定)