Sr Inspire Value Consultant

Tokyo, jp

What you get to do in this role :

Customer Advisory

  • Engage executives to determine and manage custom industry-aligned digital transformation advisory engagements at select customers, applying ServiceNow methodologies
  • Lead discovery workshops with prospective and existing customer leadership and their teams to understand goals and challenges
  • Document and present insights and recommended solutions to meet customer goals
  • Create high-quality deliverables that communicate strategic agreement, present multi-year roadmaps and document the full business case to justify action
  • Communicate and advise in 1 : 1 and 1 : many environments

Sales and Customer Success Advisory

  • Work with sales and customer success to help determine account plans and sales strategy for accounts in the region.
  • Provide expertise to help assess and prioritize accounts and strategies
  • Provide full lifecycle business outcome and value realization advice

Thought leadership

  • Identify and lead to the creation of new IP (best practices, white papers, workshops, etc.)
  • Improve current methods and frameworks
  • Work with and enable the ServiceNow teams on a business consulting approach to sales


To be successful in this role you have :

  • Must be Authorized to work in Japan already and Fluent in Japanese and conversational or above in English.
  • 10+ years of relevant experience as a Management consultant with exposure to cloud technologies or a customer-facing strategy manager with a technology vendor
  • Executive / leadership experience working on digital transformation projects or enterprise software deployments preferred
  • Experience in a major industry (such as FSI, Telco, Manufacturing, Retail, etc.) is preferred
  • Experience developing C-Level relationships with an ability to simplify and communicate complex topics to an audience
  • Experience with public speaking, meeting facilitation and white boarding
  • Deep customer connects in regions
  • High level of executive presence with a humble demeanor
  • Analytical and financial experience
  • Enjoyment working in a collaborative environment
  • Ability to travel up to 40% of the time