SAP Help Desk (Bilingual)

Kawasaki-shi, Kanagawa, Japan
Fidel Consulting KK

Position Name : SAP Help Desk (Bilingual)Qualifications : 6 to 7 years of experience in the SAP HelpdeskSoft skills with Good communication (English and Japanese)Receive inquiries / problems from users by call and provide L1 support to close the topic and in case the issue is L2 in nature, support them to close them with the help of L2 support.

Collaborate, cooperate and lease with L2 support members to clarify user's inquiries / problems Create, maintain and update communication logs from users on the SOLMAN ticketing tool daily Submit regular reports for SLA and KPI results to the project manager by client standard procedure and templates Collaborate, cooperate and liaise appropriately in each project phase with business members as well as colleagues in support teams onsite and offshore to share information without omission and / or error whenever required Provide translation service from Japanese to English and vice vasa for documents that are created by SAP project teams if required Collaborate, coordinate and liaise appropriately in each project phase with onsite and offshore team members and vendors to avoid a lack of information Provide reports which are issued from the SAP ERP system to the relevant members as well as translate the report between Japanese and English if necessaryPreparation of presentations related to support desk topicsPMO activities as required by the projectCompany DescriptionThis is a global digital transformation solutions provider.

For more than 20 years, Company has worked side by side with the world’s best companies to make a real impact through transformation.

Powered by technology, inspired by people, and led by purpose, we have partnered with their clients from design to operation.

With deep domain expertise and a future-proof philosophy, Company embeds innovation and agility into its clients’ organizations.

With over 29,000 employees in 30 countries, we build for boundless impact touching billions of lives in the process.. Skillset Required : Japanese2, English2, SAP Help Desk, L2 , L2 support , SOLMAN , KPI