Technical Quality Manager(TQM)

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Purpose and Objective of Job :

For the execution of our premium support services we are looking for Technical Quality Manager (TQM) . As a TQM you will act as SAP's front office lead within the customer's IT・Project organization. You will architect the service plans to the customer's needs and head the service delivery. You will be involved in the customer's SAP projects as a supervisor from SAP's point of view, thus proactively safeguarding implementations, upgrade and supporting operation improvement. It will be your responsibility to create and maintain a trustful and cooperative relationship between the customer and SAP on project level.

Expectations and task of the job :

As TQM, you will be responsible for the following tasks :

• Understand the customer's solution landscape and business processes
• Acquire the role of a trusted advisor inside the customer organization
• Create detailed engagement and service delivery plans and drive their execution
• Understand SAP premium engagement’s services and methodologies
• Conceptualize, execute and track projects that are in line with our organizational framework
• Coordinate involvement of SAP Support resources onsite and in the back office
• Identify top issues, define action plan accordingly and drive the resolution process
• Report to management and executive level

Skills and Competencies :

SAPプレミアムエンゲージメント（プレミアムサポートサービス）において、お客様対応するテクニカルクオリティマネージャ（TQM）を募集しています。 お客様のプロジェクト / IT組織と連携し、SAPプレミアムエンゲージメントを統括するリーダーとして対応していただきます。　TQMはお客様より信頼されるSAPソリューションに精通したアドバイザとして、お客様のニーズ（SAP導入、運用改善、アップグレード）に合わせてサービスプランを設計し、課題の事前回避、早期解決および改善の促進を実現するためのサービスの提供を行います。

TQMとして、以下のタスクに従事していただきます。

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.