Operations Manager, AMZL

Amazonでは日本のAmazon Logistics （AMZL）チームのデリバリーステーション・オペレーションマネージャーを募集しています。AMZLのゴールはお客様に荷物をお届けする物流の最後の区間、ラストマイルにおいて、世界水準のオペレーションを構築することです。Amazonではお客様により速く、正確に、そして効果的な方法でお届けすることで、お客様の期待を上回るサービスを提供することに重点的に取り組んでおり、日本でもAMZLが急速に拡大しています。

DS）のオペレーションマネージャーは、出入荷、ソートオペレーションに対する責任を負い、大きな裁量を任される仕事です。センター長の右腕として、マネージャーレベルの部下を持ち、ソート（仕分け）やディスパッチ（配送ドライバーへの荷物の引き渡し）のオペレーションを指揮します。また、DSで働くメンバーのエンゲージメントを高め、日々のオペレーションの目標を確実に遂行することに加え、さらなる高みを目指してオペレーションの改善や新しいサービスの導入を進めていく改善スキル、推進力が期待されています。

Learning and Talent Developmentチームとのパートナーシップにより、人材の獲得、パフォーマンスとキャリア開発、育成、サクセッションプランに関する計画の立案と実行

Amazonの成長速度に合わせ、メンバーのモチベーションを高めながらさまざまなチャレンジに対して短期間で成果を出していく能力を持つ候補者です。また、さまざまな経験、バックグラウンドを持つ多様なメンバーと協業していく柔軟性が求められます。

Amazon Logistics：

Amazon は多様かつインクルーシブな職場づくりを目指しています。Amazonは男女雇用機会均等法を順守しています。人種、 出身国、性別、性的指向、障がい、年齢、その他の属性によって差別することなく、平等に採用選考の機会を提供しています。障がいをお持ちの方は、以下をご覧ください。

• Working location for this position is Yotsukaido, Chiba.

Amazon seeks a Operations Manager to join our Japan Amazon Logistics team. The goal of Amazon Logistics (AMZL) is to build a world class last mile operation delivering to customers. Amazon aims to exceed the expectations of our customers by ensuring that their orders are delivered as quickly, accurately, and in the most cost effective way as possible and we are expanding rapidly in Japan.

The Operations Manager has complete responsibility for inbound, outbound and sortation operations. Delivery Stations (DS) represent the last leg of our delivery network. Customer packages travel from our Fulfillment Centers to regional Sort Centers and finally end up at our local DS where packages are sorted and dispatched directly to the customer via delivery service providers (couriers). Station Operations Managers are the right hand person for the Site Leaders and will lead the entire sortation and dispatch operations leading multiple mangers in their reporting line. They will engage all members working at the station and ensure achievement of daily and longer-term operation goals. Additionally, they will proactively engage with site and regional operations leadership to implement new operational improvements and new services. We expect our managers to continually identify ways to improve our operations.

Responsibilities :

Lead and supervise a team of managers and associates in sortation and dispatch operations.

Responsible for the overall safety, quality, performance and customer experience of the shift.

Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.

Accountability for meeting and exceeding operational goals.

Strategic planning and forecasting; appraise performance, resolve problems; and address staffing needs.

Mentor, train and develop teammates for career progression and learning.

Partner with Learning and Talent Development Team on creating and implementing talent plans for their sites including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement.

Ability to develop and share best practices across the shifts and network.

This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our growth while motivating others to meet tasks in a deadline-driven environment. We are also looking for a candidate who excel in an environment where talents with diverse experience and background work together. Our organization is still young and we are looking for a talent who has enthusiasm and high potential to growth with our organization and business.

This position has to work in shift including weekends and holidays, mainly during the day, but may also cover night shifts as needed.

Please refer to below links for details :

Introduction of Last Mile Dept.：

Introduction of Operations Jobs：

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Introduction of AMZL：

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit

Basic qualifications

3年以上

3+ years experience of managing resources including people, goods, and money

People management experience (appraisals, career development, etc.)

Project management experience (cross-functional project, etc. no requirement regarding the size of the project)

Flexibility to work on shift

Business level (reading, writing, speaking) Japanese or English

Preferred qualification

5年以上

5+ years experience of managing resources including people, goods, and money in logistics, manufacturing, or retail industry

Indirect management experience (manager's manager), experience of developing a managers / team leaders

Experience deploying multiple part-timers during peak seasons

Skills & Qualifications :

Degree in Engineering, Business, or related fields, or MBA

Ability to make decisions according to changing priorities

Bilingual speaking Japanese and English

Excited about working in a diverse group and contributing to an inclusive culture.

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BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

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