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UX Director, Web Director, Customer Strategy Department - Platform Strategy Supervisory Department(CSD)

UX Director, Web Director, Customer Strategy Department - Platform Strategy Supervisory Department(CSD)

RakutenTokyo, Japan
18 days ago
Job description

Description

Business Overview

Rakuten group has almost 100 million customers based in Japan and 1 billion globally as well, providing more than 70 services in a variety such as e-commerce, payment services, financial services, telecommunication, media, sports, etc.

Department Overview

Rakuten is not limited to e-commerce, but has 70 in a wide range of fields such as travel, digital contents, Internet services such as communications, credit cards, FinTech (financial) services such as banks, securities, insurance, and electronic money, and professional sports. We provide more services. Various services that cover a wide range of these life scenes are organically linked around membership centered on Rakuten members, improving the mobility of users within group services, and a unique "Rakuten ecosystem" that cannot be found anywhere else. (Economic zone) ” is expanding.

Position : Why We Hire

The strengthening and expansion of this Rakuten ecosystem, which is unique in the world, is regarded as one of the most important strategies within the company, and the Customer Strategy Management Department is leading the strategy as its central organization. The web director will be responsible for releasing various measures based on the Rakuten ecosystem strategy, and will contribute to increasing the use of Rakuten services and improving customer satisfaction.

If you are interested in an environment where you can contribute to society as well as self-growth through various challenges, please check the following requirements before applying.

In addition, you can see the recruitment site of the department from the following URL. Please refer to the daily work of the department and interviews of the members who work together when applying.

Position Details

You will lead the design, production, release, effect verification and improvement of Rakuten ecosystem related products, and will be responsible for the growth of the service.

We are looking for a web director who can create and improve the experience of using various services and products that accompany the customer strategy of the entire Rakuten Group.

Web direction

  • Overall promotion of production projects such as new measures, improvements, and operations for creating results
  • Creative direction with UX / UI designer
  • Feasibility confirmation, specification formulation, and implementation direction with front-end engineers and development teams
  • Specific design and specification formulation for A / B testing and sorting
  • QA and release work
  • File management and operation by Git
  • Solving operational issues and systematizing

UI / UX

  • Information design based on UCD (site structure, screen transition, interaction, navigation, screen configuration)
  • Problem extraction and verification by user test
  • Usability evaluation
  • Smartphone and tablet Web / APP design

    • Mandatory Qualifications :

  • Logical thinking ability, problem-solving ability, communication ability
  • Web production direction 5 years or more
  • Experience in production direction of dynamic processing using API
  • File management experience with Git and release work experience by yourself
  • Basic knowledge of Web standards and website creation ((X) HTML + CSS, JavaScript)
  • Basic knowledge of web usability and accessibility
  • Basic knowledge about website front-end technology
  • Strong interest and motivation for Web services

    • Desired Qualifications :

  • Those who have the experience of demonstrating their own value and achieving results in a cross-functional team including the development and business sides.
  • Experience as a director of large-scale websites / apps and new feature development
  • Those who have a track record of developing sites / apps with agile / lean development processes and achieving results
  • Those who have the attitude to lead the project while demonstrating their expertise in self-startup
  • Experience in launching a new site
  • Experience in renewal project of existing site
  • Expertise and experience in building smartphone apps
  • Knowledge and experience on the server side (JAVA, PHP, etc.)
  • Team management experience as a leader

    • creative #jobcategory03 #director #jobsubcategory17 #UX #jobsubcategory18 #operationdiv #organization08

    Languages :

    English (Overall - 2 - Intermediate), Japanese (Overall - 4 - Fluent)

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