Field service manager at Yokohama

Description

Preferred Qualifications

The Field Support Manager provides strategic leadership and direction for the delivery of post-sales services and support to customers. Leads all aspects of service and customer support operations. Analyzes operational processes, escalation procedures and performs training needs assessments for finding opportunities for service delivery improvements and value add to the customer. Liaises between customers and manufacturing, sales, field service, order processing and accounting to resolve status, production, delivery and billing inquiries. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

Minimum Qualifications

• Minimum 5 years semiconductor field and at least 2 years management experience or equivalent experience
• Excellent Communication skills in Japanese & English, both written and spoken.
• Good execution and coordination skill
• Strategic and forward thinker who is proactive and self driven.

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