About the Role :
We're seeking an exceptional Senior Product Manager to drive the Customer Experience (CX) of Amazon Customer Insights (ACI), our strategic market research platform that delivers actionable customer intelligence to our vendor partners.
As the owner of shopper CX you will drive a more engaging Amazon experience for customers and more customer decision making in our vendors,
accelerating the Retail flywheel.
Why Amazon?
- Opportunity to shape the future of how customers interact with our product and Amazon
- Work with world-class talent across product, engineering, research and business teams
- Highly visible role with significant executive exposure and growth potential
- Competitive compensation including base salary, bonus and equity
This role is onsite and based in Tokyo, Meguro office
Key job responsibilities
Key Responsibilities :
Product Strategy & Vision
Own and evolve the long-term CX vision, strategy and roadmap for our B2B market research productsWork backwards from the customer to define compelling vision and roadmap for CXIdentify and deliver on opportunities to expand ACI's capabilities through new features and product extensionsMake data-driven decisions to optimize product-market fit and business outcomesProduct Development & Execution
Lead end-to-end product development from conception through launch, working closely with engineering, design, legal and business stakeholdersDrive consensus across multiple stakeholder groups and influence roadmap prioritiesMake strategic trade-offs between time, resources and features to deliver maximum customer valueCustomer & Business Impact
Be the voice of the customer - deeply understand vendor needs through direct engagement and researchDefine and track key performance metrics to measure product health and business impactBuild strong partnerships with sales, marketing customer service, and other customer facing teams to drive collaboration and innovationLeadership & Communication
Communicate product strategy and roadmap to executive stakeholders through compelling narrativesMentor other PMs and contribute to building a strong product culturePresent externally to build awareness and excitement for ACI's capabilitiesAbout the team
BASIC QUALIFICATIONS
5+ years of product or program management, product marketing, business development or technology experienceBachelor's degree or equivalentExperience owning / driving roadmap strategy and definitionExperience with feature delivery and tradeoffs of a productExcellent written and verbal communication skills in English (Business) and Japanese (Business)Excellent written and verbal communication skills in English (Business) and Japanese (Business)PREFERRED QUALIFICATIONS
Experience in influencing senior leadership through data driven insightsExperience working across functional teams and senior stakeholdersTrack record of successfully driving adoption of B2B productExperience with market research, analytics, or consulting productKnowledge of retail / ecommerce industry dynamicsExperience managing complex stakeholder relationshipsTrack record of mentoring and developing othersOur inclusive culture empowers Amazonians to deliver the best results for our customers.
