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Network Quality Manager / Specialist - Group Quality Department(GQD)

Network Quality Manager / Specialist - Group Quality Department(GQD)

RakutenTokyo, Japan
18 days ago
Job description

Description

Business Overview

Rakuten Group’s mission is to contribute society by creating value through innovation and entrepreneurship. We provide over 70 various services such as online shopping mall “Rakuten Ichiba”, online travel service “Rakuten Travel”, online banking service “Rakuten Bank” and others including pro-sports businesses.

Department Overview

Group Quality Department is directly lead by Group Executive Vice President, COO, and is working on improvement of Group Service Quality, to accelerate the growth of Rakuten Group businesses.

We are not only supporting decision making process of managements, but also executing measures for problem solving.

We are facing various problems under the circumstance of expanding Rakuten Ecosystem, and the rapid evolution of internet industry.

We have a lot of opportunities to contribute to the group and the society. Group Quality Department is focusing on the quality improvement.

Position : Position Details

Evolution of 5G technology is driving the new innovation and trends in telecommunication industry. Governments, businesses and consumers are closely watching the progress around these innovations. Rakuten, one of the largest Internet service providers in Japan, has launched a mobile carrier business as a mobile communications provider and is making a large-scale investment and committed to distribute the whole industry through its innovative solutions.

Rakuten Mobile has successfully launched world's first end-to-end, fully virtualized, cloud native Mobile network by building a team of highly skilled, competent and global professionals, which will revolutionize the whole telecom industry.

While building such an innovative and technology oriented organization, its keep an eye on quality and processes. In this context, the Quality Management Division was established in the beginning of 2020. The Network Quality Management Department provides hands-on support to key executives in areas such as new product development and construction of mobile base stations to keep improving operations and building an organization to achieve a high level of quality.

We are currently in the process of hiring passionate professionals for several positions. While going through the interview process, we will consider the candidates for several requirements and responsibilities in accordance with your experience, ability, and preference. After joining the company, you will be supported by existing members and learn the necessary knowledge as you work. If you are talented, have a great personality and are passionate towards your job, your knowledge and experience in the telecommunications industry is not a mandatory pre-requisite.

Job Specification

We will assign you to one of the following departments, depending on your experience and preferences :

  • Establishing and continuously improving the process of development, construction, operation and maintenance of network products (in cooperation with technical departments and partner companies)
  • Analysis of critical issues, planning of improvement measures, and promotion of improvement
  • Preparation of reports and improvement proposals for management and general managers (including compilation)

Mandatory Qualifications :

  • The ability to work hands-on (not only strategic thinking, but also practical skills and the ability to fulfill practical responsibilities)
  • The ability to collect and analyze data to solve problems, and the ability to create proposals and other documents using Office (Power Point, Excel, etc.)
  • Excellent communication skills to collaborate with various teams and executives with different interests
  • Experience in planning, analysis, and improvement activities for various improvements (preferably in telecommunications, but experience in other fields is also acceptable)
  • Quality control of SW / HW / business Experience in the development of communication devices (mobile communication devices are even better)
  • Organizational reform Project management experience (PM for development and improvement is a plus)
  • Knowledge of telecommunications and experience working in the telecommunications industry Staff management skills
  • JLPT N3 or above (The ability to read and write in English and to discuss in both Japanese and English, regardless of experience as a foreign student or resident in Japan)
  • Manager experience

    • Soft Skills

  • Ability to work in English and in a multinational environment
  • A strong desire to innovate in the industry and a high level of ambition to grow
  • Willing to change and can work as a team with various members inside and outside the department
  • Sincere and trusted personality by colleagues and subordinates
  • High sense of responsibility and speed to promote the work in accordance with the deadline and quality

    • corporate #strategyplanning #operationdiv

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