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Localization Program Manager - Japanese / English speakers

Localization Program Manager - Japanese / English speakers

TransPerfectTokyo, Japan
13 days ago
Job description

Description

  • Own the service delivery for the program, across geographically dispersed client and TransPerfect teams
  • Enhance organizational excellence by establishing operational benchmarks, timelines, and resources needed to achieve strategic goals, proactively recommending and driving improvements as necessary; set standards for accountability and measurements of success
  • Engage with the client and internal teams to design and implement new initiatives to further develop process improvement, quality procedures, and efficient workflow models
  • Be the pivotal point of contact for the client with responsibility for communication, setting achievable service and delivery expectations, and ensuring these are fulfilled and satisfaction levels consistently maintained
  • Ensure the client has knowledge of the defined process and best industry practices to develop trust in program services and solutions delivery
  • Collaborate with internal teams to establish, strengthen and expand client relationships and support development of new business opportunities and overall profitable revenue growth
  • Identify gaps and trends to support the Client Service team to maximize revenue potential through expansion and / or diversification of services and solutions
  • Partner with Production team to dissect and shape new offerings and support client-facing teams to build value proposition around these proposed offerings
  • Build and strengthen the relationships between the diverse teams working on the account
  • Drive strategic planning and strategy implementation to aid and report on improved customer satisfaction, consistent quality delivery, process efficiency, and increased profitability
  • Complete any other tasks as assigned by a manager / supervisor

Required skills

  • Excellent written and verbal communication skills in native language (Japanese) as well as in English
  • Independent, self-motivated, results-oriented, and dynamic
  • Exceptional problem solving / critical thinking skills
  • Ability to work effectively under pressure to meet tight deadlines and challenging goals
  • Proficient in using technology as a management reporting tool and experience working with information technology staff to develop and implement program evaluation systems
  • Energized in matrix organizations where excellence is achieved through relationships rather than formal reporting structures
  • Thorough understanding of project management
  • Advanced use of Microsoft Office applications
  • Attention to detail

    • Required experience and qualifications

  • Minimum 5 years of experience in program / account management
  • Minimum Bachelor’s degree or equivalent
  • Experience working with a high-performance, collaborative, constructive peer group
  • Leadership experience in managing teams

    • Desired skills and experience

  • Prior translation industry experience
  • Six Sigma certification or experience
  • PMP or Prince 2 certification or experience
  • 3万円）
  • 9：00-19：00の間で労働8時間＋休憩1時間
  • 2日制（土日祝日）、有給休暇（初年度15日）、誕生日休暇、慶弔休暇、育児休暇、傷病休暇

    • 1年目は契約社員（最初の6ヶ月は試用期間）、2年目より双方合意のうえ正社員に移行

    5丁目」から徒歩6分

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