Customer Support Engineer

Description

1. Responsible for customer service activities associated with updating, troubleshooting, diagnosing and

repairing of highly complex capital equipment at customer sites.

2. Represents the company to the customer and assumes accountability for customer satisfaction with

service.

3. Assures operational quality of system equipment.

4. Coordinates actions with customers to minimize down time.

5. Provide assistance to Installation Engineers and junior engineer in resolving problems.

6. Engage, communicate and co-work with Product Support Organization on escalated technical matters.

Minimum Qualifications

1. Strong communications and interpersonal skills.

2. Responsible working attitude, strong team spirits and good ability to provide guidance to team members.

3. Ability to work under pressure.

4. Proficient in the Japanease / English language.

5. Strong software management skill, have unix background is a plus.

6. The ability of logical thinking.

7. The ability of traveling 10~20%.

8. The ability of relocation to other sites in Japan

Minimum Qualifications

Bachelor's Level Degree and 0 years related work experience

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.