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IT Support Engineer I, Ops Tech Solution (OTS)

IT Support Engineer I, Ops Tech Solution (OTS)

Amazon Japan G.K.Ome-shi, Tokyo, JPN
30+ days ago
Job description

Amazonは「 地球上で最もお客様を大切にし、地球上で最も豊富な品揃え」というビジョンを目指しています。このビジョンを実現するために、素晴らしい仲間を求めています。オーナーシップを持ち変化と革新に情熱を持って取り組む方を求めています。

DNAとしてイノベーションと創造があります。皆さんにその力を発揮して頂き、日々発生する問題に工夫を凝らしシンプルな方法で解決し、これからのAmazonを一緒に作り上げ、Amazonと共に未来を歩みましょう。

Amazonは配送拠点で働くIT Support Engineerの応募をお待ちしております。日本のFCでは何百万点もの商品を取り揃えており、毎日世界中に配送しています。まずはFCの中の“物の流れ” を知って頂きます。その後、ITの観点から変更や改善を行って頂くようになります。ITインフラを運用し、FC内の全てのITインフラが問題なく安定的に稼働している事が求められます。Amazonでは一日として同じ日はありません。多くの変化と多様な環境の中で活躍して頂きます。

  • Amazonの最先端のインフラに携わる重要な運用ポジションです。最新技術から現場の継続的な改善まで。我々の業務には運用といえどもイノベーションが不可欠です

IT マネージャーなどを様々なポジションがあります。また部署外でもリモートサポート部門、購買 / 資材管理部門、技術開発部門など多くのメンバーがチャレンジし活躍されています。

OJTの制度があり、業務に必要なドキュメントや学習のためのコンテンツが豊富に準備されています。また、Amazonでは自分以外は同僚、関連部署を含めて全員がカスタマーという考え方があり、周囲が困っていたり、難しい問題で悩んでいる時にはチーム皆でフォローしていく文化があります。メンター制度や異なる拠点間の交流などもあり安心して業務に取り組めるサポーティブな環境が整っています。

  • DEI (Diversity : 多様性 / Equity : 公平性 / Inclusion : 包括性)の取り組み :
  • Amazonでは、自分らしく働ける包括的で公平性のある、誰もが働きやすい職場環境の実現のためにさまざまな取り組みを継続的に行っています。多様な価値観を理解し、尊重していけるようにDEIを知るためのコンテンツ、実現するためのプログラムコース、勉強会など定期的に開催されています。Amazon は男女雇用機会均等法を順守しています。人種、 出身国、性別、性的指向、障がい、年齢、その他の属性によって差別することなく、平等に採用選考の機会を提供しています。障がいをお持ちの方は、以下をご覧ください。

    Job Description】

    Amazon is aiming for a "vision of being the Earth's most customer-centric company and having the Earth's biggest selection." To realize this vision, we are seeking wonderful colleagues. We are looking for people who have a sense of ownership, and who are passionate about change and innovation.

    We continue to progress to improve the customer experience. Innovation and creativity are part of our corporate DNA. We want you to demonstrate this power, come up with ingenious solutions to daily problems in simple ways, and help build the future of Amazon together with us.

    Job Summary】

    Amazon is now accepting applications for IT Support Engineers to work at our fulfillment centers. Our Japan FCs store millions of products and ship them worldwide every day. First, you will learn about the "flow of goods" within the FC. Afterward, you will be responsible for making changes and improvements from an IT perspective. You will be required to operate the IT infrastructure to ensure that all IT infrastructure within the FC is running stably and without issues. At Amazon, no two days are the same. You will thrive in an environment of constant change and diversity.

    Diversity is one of the key elements necessary for enhancing teamwork. Gender, age, nationality, and experience do not matter. We are looking for colleagues with diverse backgrounds and experiences to work together.

    What kind of experience can you gain?】

    Growth opportunities - This is an important operational position involving Amazon's cutting-edge infrastructure. From the latest technologies to ongoing improvements in the field, innovation is essential in our work, even in operations.

    The fulfillment center network is expanding at a very rapid pace. You will take on many challenges and complex problems, and work to further expand our services to meet customer demand.

    Career Path】

    We actively promote career advancement, and you will have the opportunity to take on various career challenges both within and outside the department. In addition to senior support engineers, there are positions such as engineering leaders and IT managers in the personnel management and management fields. Outside the department, many members have also taken on challenges in remote support, procurement / materials management, and technology development departments.

    Work Environment】

  • Support system after joining the company :
  • There are detailed training and OJT programs for new hires, and a wealth of documents and learning content necessary for the work. At Amazon, the mindset is that everyone, including colleagues and related departments, are customers. There is a culture of supporting each other when someone is struggling or facing a difficult problem. The company has a mentoring system and exchanges between different sites, creating a supportive environment where you can work with peace of mind.

  • DEI (Diversity, Equity, and Inclusion) initiatives :
  • Amazon continuously implements various initiatives to create an inclusive and equitable work environment where everyone can be themselves. To understand and respect diverse values, the company regularly holds content, programs, and study sessions on DEI. Amazon complies with the Equal Employment Opportunity Act. The company provides equal recruitment opportunities regardless of race, nationality, gender, sexual orientation, disability, age, or other attributes, and does not discriminate. Please see the following for information on support for people with disabilities :

    Key job responsibilities

    1. 社内ヘルプデスクサポート

    2. Amazon配送センター内ITインフラ・システム・クライアント機器のサポート、安全管理

    3. 新規ビジネス導入に伴う各種プロジェクトサポート

  • Windows PC及び周辺機器、Office機器(プリンタ、電話等)のサポート・トラブルシュー ティング
  • Amazon配送センター内ITインフラ・システム・クライアント機器のサポート
  • Linux, Windows)及び周辺機器(バーコードリーダー、プリンタ、無線機等)のサポート・トラブルシューティング。アップグレード
  • ITインフラ、ネットワーク関連サポート
  • Linux / Windows サーバ・ソフトウェア・ネットワーク機器等の運用サポート・トラブルシューティング・一次対応窓口及び海外チームへのエスカレーション
  • LANと電源の配線工事手配、管理
  • IT関連設備( ラック、A / C、UPS等 )の管理・サポート
  • IT機器、サプライ用品の購買、管理、除却
  • IT設備に関する安全管理全般
  • ITインフラを使用した倉庫内作業の改善、コンサルティング提案
  • Scope of Responsibilities】

    1. Provide internal help desk support

    2. Support and manage the IT infrastructure, systems, and client devices in Amazon fulfillment centers

    3. Provide project support for the introduction of new businesses

    Main Duties】

  • Provide internal help desk support
  • Provide support and troubleshooting for Windows PCs and peripherals, office equipment (printers, phones, etc.)
  • Manage accounts and permissions
  • Conduct training and orientation
  • Support IT infrastructure, systems, and client devices in Amazon fulfillment centers
  • Provide support and troubleshooting for terminals (Linux, Windows) and peripherals (barcode readers, printers, wireless devices, etc.), and perform upgrades
  • Provide support for IT infrastructure and network-related issues
  • Provide first-line support for the operation, troubleshooting, and escalation to overseas teams for Linux / Windows servers, software, and network equipment
  • Manage the server room and rack operations
  • Arrange and manage LAN and power wiring
  • Manage and support IT-related equipment (racks, A / C, UPS, etc.) in the server room and fulfillment center
  • Asset management
  • Procurement, management, and disposal of IT equipment and supplies
  • Safety management
  • Manage the overall safety of IT equipment in the fulfillment center
  • Provide project support
  • Provide support for various projects related to the introduction of new businesses in the fulfillment center
  • Including coordination with other teams for implementation support
  • Propose improvements and provide consulting for warehouse operations using IT infrastructure
  • A day in the life

    Essential Functions】

    1 : 25% : 社内ヘルプデスクサポート

    2 : 65% : Amazon配送センター内ITインフラ・システム・クライアント機器のサポート、安全管理、改善提案

    3 : 10% : 新規ビジネス導入に伴う各種プロジェクトサポート

    Essential Functions】

    1 : 25% : Provide internal help desk support

    2 : 65% : Support and manage the IT infrastructure, systems, and client devices in Amazon fulfillment centers, including safety management and improvement proposals

    3 : 10% : Provide project support for the introduction of new businesses

    About the team

    OTS Field IT

    Fulfilment Center で行い、その後、所属拠点で勤務となります。

    OTSとは Operation Technology Solutionの略で配送センターのITシステムをメインに活動する部署の総称であり、Field ITとはその中でも配送センターの現場に寄り添って活動するチームになります。

    9 : 00-18 : 00, 8 : 00-17 : 00, 12 : 00-21 : 00等

    2時間以上、宿泊を伴う場合もあり)

    2時間以内、または転居を伴う場合もあり)

    Assigned Department】

    OTS Field IT

  • Training will be conducted at the company's designated Fulfillment Center, and you will then be assigned to your respective site.
  • OTS stands for Operation Technology Solution, which is the general term for the department that mainly deals with the IT systems of the fulfillment centers. Field IT refers to the team within OTS that works closely with the frontline of the fulfillment centers.
  • Other】

  • Work Schedule : Shift work including weekends, 10 days off per month. Examples : 9 : 00-18 : 00, 8 : 00-17 : 00, 12 : 00-21 : 00. The work schedule may vary depending on the assigned site. There may be late-night shifts during busy periods.
  • Short-term and long-term business trips (2 hours or more from the assigned site, may involve overnight stays).
  • Short-term and long-term relocations (within 2 hours from home, may involve moving).
  • BASIC QUALIFICATIONS

  • 1. IT スキル
  • 3年程度)
  • PCやその他周辺機器)のトラブル、障害対応経験 (3年程度)
  • 2年程度)
  • Linux環境での業務経験 (1年程度)
  • 2. 言語
  • 1級以上 またはそれに準ずる経験等(日本語の契約書やマニュアルが読め理解できる、ミーティングなどで発言が可能、お客様と交渉することができる)
  • Required Skills and Experience】
  • 1. IT Skills
  • a. Experience in troubleshooting and responding to issues with server software, hardware, and client devices (PCs and other peripherals).
  • b. Basic knowledge of server and network infrastructure.
  • c. Experience working in a Linux environment.
  • 2. Languages
  • a. Japanese : Level 1 or equivalent Japanese Language Proficiency Test (JLPT) or equivalent experience.
  • b. English : Able to communicate in English without difficulty.
  • PREFERRED QUALIFICATIONS

  • 3年以上)
  • 3年以上)
  • 3年以上)
  • CCNA / LPIC Level1 などの有資格
  • TOEIC 500点以上またはそれに準ずる経験(外国人メンバーと電話や対面でのコミュニケーション)等
  • ITヘルプデスク(運用)経験(3年以上)
  • 3年以上)
  • Desirable Skills and Experience】
  • Experience in server / network support and incident response.
  • Experience in project management or as a team member.
  • Experience supporting data center facilities.
  • Certifications such as CCNA / LPIC Level 1.
  • English : TOEIC score of 500 or equivalent experience (communication with foreign members via phone or in person).
  • Customer Orientation : Able to prioritize customers, make every effort to provide the highest possible service, and earn their trust.
  • Interpersonal Skills : Able to build good working relationships with colleagues and treat people with respect.
  • Flexibility : Able to make calm and accurate judgments, and effectively carry out work in any situation.
  • Teamwork : Able to work efficiently as a team member and respond to customer needs.
  • Ownership : Able to understand the customer's business and make every effort to complete tasks to the highest quality within the specified period.
  • Business Communication : Able to understand the business and communicate smoothly with other departments.
  • Our inclusive culture empowers Amazonians to deliver the best results for our customers.
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    Solution Engineer • Ome-shi, Tokyo, JPN

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