Senior Advanced Services Engineer - CSS Japan

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Senior Systems Engineer, you will interface with the customer

• s IT staff on a regular basis. Either at the client
• s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair / workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress / status.

Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor

Career Level - IC3

Oracle製品を利用されているお客様・パートナー様向けに、 標準レベルのサポート(Oracle Premier Support)では対応していない高度な技術サポートおよびプロアクティブなサービスを提供する部署です。お客様システムの障害対応支援の他、ご利用製品に関する技術情報の提供、パフォーマンスやセキュリティの診断およびアドバイス、アップグレードやクラウド環境への移行支援、その他お客様のニーズに合わせた技術支援 / コンサルティングを行い ます。

Must / 必須のキャリア、スキル、資格など

1. Oracle Database のアーキテクチャ

Oracle Database の性能分析 / チューニングやトラブルシューティングの経験有が望ましい。）

2. OS(Linux, Solaris, Windows), VM, Network

3. Business skills (Win-win Negotiation, Presentation)

Want / 歓迎するキャリア、スキル、資格など

1. Oracle Real Application Clusters、クラウド（Oracle Cloud Infrastructure であれば尚可）

2. プログラミング言語 (Java, PL / SQL, Python, C etc)

Language / 語学力

1. 日本語の会話および読み書きがネイティブレベルであること

2. 英語の技術文書が読めること（英作文、英会話ができれば尚可）

Career Level - IC3