Service Desk Agent&

Position Name :   Service Desk Agent

Annual Salary : 5  Million and above

Qualifications :

• First point of contact for all end users reaching service desk
• Responsible for achieving first call resolution based on SOPs / knowledge base
• Effective communication skills to resolve issues and at the same time maintain record of troubleshooting in Service Now
• Actively pursue resolution of issues and maintain customer satisfaction
• Active collaboration with cross functional teams to resolve unique issues and share inputs to enhance knowledge base, which could be further used to update Trainings
• Acquire knowledge on the processes which are specific to SD
• Participate in all processes defined in scope of this contract : Incident, Problem, Knowledge Management and others described in Trainings
• Service Desk Agents to undergo training program and clear certification
• Must have prior experience of minimum 2 year in Service Desk environment
• N1 / N2 JLPT or N1 / N2 level of Japanese is mandatory.

Japanese Languages :  Fluent level Japanese(N1) and business level English required

Company Description

A leading global information technology, consulting, and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, a strong commitment to sustainability, and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and bold new future.

Measures against passive smoking]

No smoking indoors allowed

Designated smoking area