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Project Manager (S / 4 HANA, Ariba or SuccessFactors)
S / 4 HANA Project Manager
Purpose and Objective of Job :
We are looking for Project Manager (PM) who can drive our SAP Implementation (Professional Service) Projects who works onsite at our customer's premises. As a PM, you will act as SAP's front office lead, aligned with customer's Project organization and / or relative IT / Business organization. You will need to be a trusted advisor for customer, by considering the balance between customer needs and project scope. For driving individual project, you will execute project management works such as Issue / Time / Cost / Risk / Communication / Quality / Resource / Session Managements.
Expectations and task of the job :
- As PM, you will be responsible for the following tasks :
- Understand the customer's requirements, business processes and solution landscape
- Be a trusted advisor for customer, by leading project works based on defined scope
- Create detail project plans and execute them
- Understand SAP project methodology and premium engagement’s services and adopt them to project
- Coordinate involvement of SAP consultants and support resources and lead them in project
- Properly make reports and escalation to management or executive level
Skills and Competencies :
Bachelors Degree or equivalentSAP Technology / Basis, Application implementation and / or operation experienceSAP consultant or development experience (SAP Project Manager or Operation manager experience preferred)Excellent customer / escalation management skillsProven ability to work with customers on project- and senior management levelFluency both in Japanese and EnglishSuccessFactors Project Manager
VISION :
We own customer success for HCM SAP cloud. We help customers achieve business value faster through technology by deploying best in class expertise when they need it, where they need it. We operate a highly profitable business, consistently across clouds and geographies (One SAP).
VALUES :
Customer Success is the guiding principle for all our decisions. We operate transparently as trusted advisors and strive to leverage the full potential of SAP products to support customer transformations. Our team is diverse, meritocratic, and collaborative. We aim high and deliver on our commitments.
PURPOSE AND OBJECTIVES :
Be the consistent face of project delivery from the initial bid process through to project completion (including post go-live hypercare)Create ongoing and sustainable relationships with customersUnderstand customer’s HR priorities and HR calendar and help define detailed implementation planTrack timelines, budget and scope during the implementationTeam forecasting and resource allocationCoordinate ongoing project review, reporting and governance activitiesEnsure successful go live on time, within budget and with high customer satisfaction (100% reference-ability)Support and collaborate with all team members to ensure a strong SAP SuccessFactors PMODrive continuous improvement across SAP SuccessFactors and Cloud DeliveryIn partnership with sales identify SuccessFactors opportunities, scope customer needs and develop winning solutionsEXPECTATIONS AND TASKS :
Support account team (VAT) to build business case, qualify business driversEngage early in SAP Successfactors opportunities and assess customer’s functional and technical readiness to move to SFSF and the CloudManage the relationship with the customer and be the SAP primary “face" to the customer throughout the implementation processSupport scoping workshops and emphasise customer side readiness activitiesValidate effort estimates and high level implementation timelinesProvide support with scoping requirementsCreate baseline Project PlanComplete Sales to Services Delivery transitionWork with Resource Managers and extended SAP VAT team, to allocate appropriate resources to projectsCreate and update Staffing ListsFollow SAP Activate Methodology and project streams to implement projectsWork closely with customer project manager and module leads to track and update Project Plan, complete weekly status report, budget / burn rates, issue tracker and risk registerProvide customer guidance and support on Communications, Change Management, Training Strategy and Testing StrategySetup project governance framework with customer Project ManagerJoin customer Steering Committee, review overall project health and provide directionEnsure issue resolution in timely manner. Escalate on customer or SAP side as necessaryHelp customer set up S-User IDs, access to Customer Community, Learning Hub and Support PortalWork with Solution Architect and create instance strategy, integration strategy, data migration strategy, production cutover strategy and post go live support strategy etc.Support customer to complete online learning (PTOs and virtual admin training)Facilitate Project Kick Off meetingsRun and facilitate weekly project meetings with the customer Project ManagerRun weekly internal project team meetings and additional ad-hoc meetings as requiredParticipate in weekly project manager meetings (internal) and weekly consulting delivery meetingsWork collaboratively with consultants to manage project deliverablesAct as a shield for consultants and remove barriers for them, so they can achieve their deliverablesAddress any concerns immediately, with transparency and understandingCoordinate with module leads and provide best / leading practices and guidance on cross module process and data integrationMaintain knowledge of SAP HCM and SAP SuccessFactors product-suite, including reviewing the quarterly release updatesDefine project document management framework and leverage SAP Jam for all project materials. Ensure all project documents are owned by right team members and latest versions are available for future referenceMaintain PtD, track revenue forecast and ensure billing milestones are achieved on-timeLead small projects and change requests.Review and approve invoicingAfter Go Live, complete Lessons Learnt session with customer and follow up with relevant teams on any outstanding issuesComplete Go-Live announcementsEnsure customer is referenceable, work with CEE and SAP reference team to create collateral (e.g. success stories, BTS, videos, quotes etc) and customer details are available in Customer Reference PlatformWORK EXPERIENCE :
Sufficient HR domain knowledge related to the products for discussions with HR leadersMinimum five years consulting / project management experienceExperience with at least one full cycle implementation.Understanding of SAP Successfactors with additional on-prem SAP HCM is preferredUnderstanding of SAP Activate methodology is preferredGood knowledge of MS Project and other project management toolsENGAGEMENT :
Mostly onsite around 20% - 80% (Depend on COVID19 Situation)Travel for work is 40-60%Ad-hoc on-site visits for testing, planning, or steering committee meetings requiredMANAGERIAL EXPERIENCE :
Strong communication skillsStrong collaboration skillsEffective stakeholder management abilitiesActs as a coach for new colleaguesMentor new consultantsEDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES :
University degree or equivalent work experienceJapanese : FluentEnglish : Business levelFormal certification and education qualification in HR domain will be additional advantagePMP or Project Management Certifications will be added advantagePresentation and facilitation skills requiredMicrosoft Office skills requiredAbilty to multi-task and prioritise deliverablesAriba Project Manager
PURPOSE AND OBJECTIVES :
The Project Manager is accountable for the oversight of end-to-end program management and account level risk management during implementation.
Point of escalation with access to; SAP Senior Management, SAP Back-Office; SAP Solutions and Industry leads, SAP Partner and Customer Network.
Multi-project progress management and report APJ management. Development plan and executing plan to improve service level and quality of service on a project-by-project basis
EXPECTATIONS AND TASKS :
Participate in steering, leadership, and governance advisory meetings as a strategic and tactical advisorProvide senior level guidance and account management supportHe / she is the strategic trusted advisor to the customer and SAP Ariba senior executives.Participate and assist in high level planning for the project and subsequent project rolloutsAssist SAP and License in evaluating complex situations and identify viable solutionsAssist in managing the relationship with project stakeholders, including internal and external clients, helping to keep stakeholders informed of progress and issues in order to manage expectations on project requirements and deliverablesAssists with objectives of senior executives.Becomes an imbedded part of customer’s culture and governance process.Support the PMO with project resource reporting, resource requests, and approvals for subject matter expertsPossesses vast SAP project experience with clear grasp of big picture and longer horizons.Creates integrated view across all Project Work-Streams; PMO, Solution, Technology, Data Management, OCM, and Value Management.WORK EXPERIENCE :
Experienced Project Manager who has successful lead Cloud implementations to positive outcomes for customer.Successful customer leadership is guiding key stakeholders on their transition to the cloud journey.Experience stakeholder management, de-escalation experienceExperience in supporting services salesExperience in supporting cloud implementations procurement solutions, production management and material management systems.MANAGERIAL EXPERIENCE :
Strong communication skillsStrong collaboration skillsEffective stakeholder management abilitiesActs as a coach for new colleaguesMentor new consultantsEDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES :
University degree or equivalent work experienceJapanese : FluentEnglish : Business LevelFormal certification and education qualification in B to B Platform domain will be additional advantagePMP or Project Management Certifications will be added advantagePresentation and facilitation skills requiredMicrosoft Office skills requiredAbilty to multi-task and prioritise deliverablesBring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
