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Delvaux Training Manager

Delvaux Training Manager

DelvauxTokyo, 13, JP
30+ days ago
Job description

KEY RESPONSIBILITIES

Continue to develop and roll out training programs

  • Roll out continuing programs with HQ to enhance and refine the ability of BTQ staff to reach clients in great ways and to achieve and exceed sales targets.
  • Identify and analyze training needs at BTQs.
  • Develop training materials and localize training materials developed by HQ.
  • In order to sophisticate and maximize training program effectiveness, review programs regularly and improve to meet the needs and trends in the market with other departments.

Implement training programs for both BTQ and office staffs

  • Implement training programs as a training specialist, clarifying and ensuring achievement of program purposes.
  • Maintain the intimate and exclusive quality of the client's experience in an environment of increasing sales volume aligning with BTQ managers and Retail team.
  • Handle inquiries from BTQ staff and other departments and reply to inquiries about product knowledge, customer services, business manners and give advice as appropriate.
  • Coach BTQ staff for excellent services by identifying their strengths and development needs.
  • Manage logistics for training delivery (tickets and accommodations for BTQ staff)
  • Coordinate training implementation for office-based staff / managers

    • Assessment of training for improvement

  • Define indicators of performance for training.
  • Assess effectiveness of training program by checking their performance improvement and feedback from BTQ staff and others and analyze future training needs.
  • Evaluate staff levels and provide feedback about training results and challenges to the management and propose plans to improve the program.

    • Training information

  • Prepare and manage annual training plan
  • Manage maintenance and update of class room training materials (list of training program and participants)
  • Manage and maintain LMS and Training report and training feedbacks to HQ.
  • Manage and control training budget.

    • EXPERIENCE

  • Luxury brand management and luxury retail operation Strong understanding of Training / Coaching field Online Learning Management System

    • SKILLS

  • Coaching
  • Excellent Facilitator and Speaker
  • Excellent negotiator
  • Logical thinking
  • Excellent communication skills
  • Native Japanese fluency, English fluency,
  • Computer literate

    • REQUIRED COMPETENCIES

  • Effective team player and networker
  • Strong interpersonal, communication, and client orientation skills
  • Creative and proactive
  • Problem solver
  • Drive for Result
  • Energetic & Committed​​​​​​​

    • ADDITIONAL REQUIREMENTS

    3-5 years Training experience in Retail industry. Luxury brand experience preferable.

    Deep understanding of retail business (Client journey) and fashion and department store industries.

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