We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
POSITION REPORTS TO :
General Manager, Resort Manager or Hotel Manager
POSITIONS REPORTING TO THIS POSITION :
- Front Office Duty Manager
- Guest Experience Host
- Resort Generalist
- Front Office Supervisor
KEY RELATIONSHIPS :
Maintenance ManagerHousekeeping ManagerFood & Beverage ManagerOwner ServicesPRIMARY OBJECTIVES :
At Travel + Leisure Co., our vision is to put the World on Vacation. In your position as the Front Office Manager, you will be responsible for ensuring the efficient day-to-day operation of the resort. This position interacts with owners and guests, all resort departments, the community, the corporate office, and on-site sales as necessary. Assists with all resort-related paperwork and assumes the role of manager in the General Manager’s absence.
Our Values are the HEART of Travel + Leisure, the beliefs of our global team that define what we recognize as important, meaningful, and right :
Hospitality – treating everyone like familyEngagement – delivering our promiseAccountability – owning our impactRespect – considering others in every interactionTeamwork – succeeding togetherPRINCIPAL RESPONSIBILITIES : (Include but not limited to : )
Assist Department Managers with motivating and inspiring our teamDrive the Guest Experience Host program onsite to deliver the budgeted sales guest flow and penetration ratesDirect and promote a good working relationship between the various resort departments encouraging teamworkAssist Department Managers in recruitment, hiring, and training of all staff, to assure adequate staffing levels at all times, within the budget guidelinesAssist Department Managers with establishing ongoing training programsAssist the Resort Manager with the planning, implementing, and monitoring of policy and procedureHelp Department Managers maintain a safe resort environment for owners, guests, and staffRegularly complete resort paperwork in a timely, accurate mannerDirect and coordinate schedules with projected workflow, within budgetDevelop and implement a budget and business planDirect all departments and have an understanding of the departments' daily operationsMaintain a good working relationship with suppliersLead by example for staff in areas of appearance, performance, and professional conductSuccessfully interact with Management, other Managers, and colleaguesConduct oneself in a professional manner at all times and within the guidelines set by State and Federal laws and company policiesBe familiar with and ensure staff adhere to legislative obligations / requirements and company occupational health and safety policies and proceduresReport any unsafe practices, incidents, or accidents on the appropriate forms to the OH&S Consultant immediatelyEmployees must ensure they comply with T+L’s OH&S Policy, procedures, and any reasonable instruction given by T+LEmployees must not willfully place at risk the health and safety of themselves or any other persons in the workplace and not willfully or recklessly interfere with or misuse anything provided for health and safetyAssume the role of General Manager in their absenceDisplay Hospitality with HEART to all internal and external partiesDisplay innovation through inspiring, creating, and improving processes and productsShow integrity in all aspects of the position by doing the right thing, taking responsibility, and delivering on the promiseDisplay leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possiblePerform other duties as reasonably requested within your skill and capacity as directed by your managerKEY POSITION CRITERIA :
Proven management abilitiesAvailability and flexibility to meet with clients to ensure highest standards are met and maintained within reason, this may include working weekend shifts and public holidaysDemonstrated experience in motivating, inspiring, training, coaching, and disciplining employeesAbility to lead the team by example, displaying appropriate conduct and dressExcellent communication skills (both written and verbal)Ability to successfully screen employment candidates and conduct interviewsAbility to coordinate schedules with projected workflow, within budgetIntermediate knowledge of Microsoft Word applications including Excel and WordProven ability to recognize and solve problems in the workplaceAbility to multitask and work productively in a fast-paced, changing environmentSolid understanding of occupational health and safety policies and proceduresAt least three years of experience in resort Hospitality managementAt least five years in a customer service roleValid driver’s licenseWhere Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.
