Talent.com
This job offer is not available in your country.
Montblanc Retail Manager

Montblanc Retail Manager

MontblancTokyo, 13, JP
30+ days ago
Job description

KEY RESPONSIBILITIES

1. Supervision of Retail Boutiques

  • Formulate annual sales objectives and implement strategies to achieve them.
  • Be a brand ambassador in Japan. Build strong relationship with VIC clients, landlords and department stores (incl. gaisho).
  • Manage, in collaboration with other departments, action plan per boutique, fairs, events and other activities to achieve quantitative and qualitative objectives.
  • Manage, in collaboration with other departments, the cost structure linked to retail actions : Opex, Capex and A&P, in order to achieve budgeted cost levels and net contribution objectives.
  • Ensure that Montblanc retail network is optimized to reach expected brand visibility and market coverage.
  • Collaborate to all negotiations with department stores on terms and conditions.
  • Keep a strong awareness of the competitive environment, and competitors’ activities.
  • Define boutique managers objectives and track results on a monthly and yearly basis.
  • Ensure that all clienteling and CRM activities are well implemented and followed within retail network.
  • In collaboration with training department, ensure that actions to improve customer journey are well implemented and monitor key indicator ( NPS score, mystery shopping results)

2. Reporting

  • Provide monthly reports to the Montblanc management committee on retail performance vs targets, together with qualitative and quantitative comments on performance, activities, plans and competitive environment.
  • Provide annual budget presentation outlining state of the business, achievements for the year, and plans and objectives for the following year.
  • Prepare monthly boutique managers meeting.

    • 3. Management of staff

  • Assess subordinates’ strengths and weaknesses and encourage their professional development in collaboration with training department.
  • Formulate and implement competency development plans with future vision that incorporate the wishes of subordinates.
  • Design fair division of duties, clarify targets, delegate responsibility, and develop consciousnesses to maximize demonstration of each person’s capabilities.

    • 4. Required competencies

  • 3-5 years retail manager experience in Retail industry. Luxury brand experience preferable.
  • Deep understanding of retail business and fashion and department store industries.
  • Business level of English preferable
  • Ability to collect and synthesize quantitative and qualitative data
  • Effective team player and networker
  • Strong interpersonal, communication, and client orientated skills
  • Strong sense of integrity
  • Digital acumen
  • Entrepreneurial Spirit and customer Focus
  • Managing & Developing Teams
    • Create a job alert for this search

    Manager • Tokyo, 13, JP