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FQA Team Manager, JP Last Mile Delivery Experience

FQA Team Manager, JP Last Mile Delivery Experience

Amazon Japan G.K.Tokyo, JPN
30+ days ago
Job description

AMZL（アマゾンロジスティクス）のFQA（フィールド品質保証）部門があなたにぴったりかもしれません！

FQA部門では、お客様の元に商品が届くまでの「最後の1マイル」に焦点を当て、配送品質の向上に取り組んでいます。私たちと一緒に、アマゾンの配送システムの最適化に挑戦してみませんか？

AMZLの使命

AMZLは、お客様に世界最高水準の「最後の1マイル体験」をお届けすることを使命としています。私たちは、お客様のご注文を、サイズに関わらず、可能な限り迅速、正確、そして効率的に配送することで、お客様の期待を超えるサービスを目指しています。

FQAの使命

FQA部門は、最高のカスタマーエクスペリエンスを実現するために不可欠な存在です。私たちの主な責務は :

FQA部門は、現在のお客様はもちろん、未来のお客様にも最高品質のサービスを提供するため、絶え間ない努力と革新を続けています。私たちの取り組みが、お客様との長期的な信頼関係構築の礎となります。

FQA（フィールド品質保証）チームマネージャー

FQA部門は、日本全国のお客様とドライバーの双方に最高の配送体験を提供することを使命としています。当部門では、日本を複数の地域に分割し、各地域を10名程度のチームで担当しています。

1つを統括する重要な役割です。このポジションは、地域の配送品質向上と顧客満足度の最大化に直接貢献する機会となります。

  • FQAアソシエイトの管理・指導スキル
  • FQAアソシエイトの業務管理
  • FQAチームの品質と生産性の改善
  • AMZL（アマゾンロジスティクス）、FQA（フィールド品質保証）チーム
  • 2年以上ある方
  • Amazonでの正社員（ブルーバッジ）としての勤務経験が2年以上ある方
  • 45kgまでの商品を積んだ台車を押したり引いたりできる体力がある方

1年以上ある方

Amazon社員）が最高のサービスをお客様に提供できるよう支援しています。当社は機会均等雇用を実践しており、人種、国籍、性別、性自認、性的指向、退役軍人の状況、障がい、年齢、その他法的に保護された属性による差別を一切行いません。障害をお持ちの方で、応募や採用プロセスにおいて配慮や調整が必要な場合（面接や入社手続きのサポートを含む）は、以下のウェブサイトをご覧ください：

If you're interested in leading a team which helps improve the address quality for Amazon, to support flawless package deliveries for Customers, the FQA (Field Quality Assurance) division of AMZL (Amazon Logistics) might be perfect for you!

The FQA division focuses on the "last mile" until products reach customers, working to improve delivery quality. Would you like to join us in optimizing Amazon's delivery system?

AMZL's Mission

AMZL's mission is to provide customers with the world's best "last mile experience." We aim to exceed customer expectations by delivering orders as quickly, accurately, and efficiently as possible, regardless of size. To achieve this, we utilize cutting-edge systems, technologies, and tools to provide innovative delivery options.

FQA's Mission

The FQA division is essential for realizing the best customer experience. Our main responsibilities are :

  • Establishing standard procedures for drivers to locate delivery points
  • Updating address data
  • Creating and managing delivery hints The FQA division continuously strives for innovation to provide the highest quality service to both current and future customers. Our efforts form the foundation for building long-term trust relationships with customers.

    • Open Position : FQA (Field Quality Assurance) Team Manager

    Job Overview

    The FQA division's mission is to provide the best delivery experience for both customers and drivers across Japan. Our department divides Japan into multiple regions, with teams of about 10 people responsible for each region. The Team Manager position we're currently recruiting for is a crucial role overseeing one of these teams. This position offers an opportunity to directly contribute to improving regional delivery quality and maximizing customer satisfaction.

    Required Qualities

  • Ability to lead a team
  • Effective communication skills
  • Stakeholder Management
  • Guidance and Coaching to team members
  • Talent Development mindset

    • Main Responsibilities

  • Task Management of Team
  • Implementing initiatives to improve delivery quality
  • Conducting quality support projects
  • Improving the quality and productivity of the FQA team
  • Maintaining a healthy and positive environment within Team
  • Supporting individual career growth of Team members, by supporting promotions, improvement plans, performance evaluations, handling escalations, and critical communications.

    • Work Conditions

  • Department : AMZL (Amazon Logistics), FQA (Field Quality Assurance) Team
  • Position : People Manager
  • Location : Within Tokyo

    • This position seeks individuals who can contribute to improving Amazon's delivery quality by leveraging team leadership and project management skills.

    Required Qualifications

  • At least 2 years of People Management experience, managing the performance & behavior of Team
  • Bachelor's degree (or equivalent) or at least 2 years of experience as a full-time employee (blue badge) at Amazon
  • Ability to work flexible hours including weekends, nights, and holidays, and adapt to various work locations
  • Physical ability to push or pull carts loaded with items weighing up to 45kg

    • Preferred Qualifications At least 1 year of experience in any of the following :

  • Utilizing performance evaluation indicators
  • Implementing process improvements
  • Applying lean methodologies

    • Our corporate culture that respects diversity supports Amazonians (Amazon employees) in providing the best service to our customers. We practice equal employment opportunities and do not discriminate based on race, nationality, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected characteristics.

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    Manager • Tokyo, JPN