Service Delivery Manager

JOB DESCRIPTION

Job Title

Service Delivery Manager

Job Description

Job title :

Service Delivery Manager, Emergency Care

Your role : Job Summary

Responsible for Service & Solution delivery performance management, including financial, operational performance, productivity, and solution delivery performance. Responsible for program management of structural business improvement programs in service & solution delivery including inventory, DEFOA, productivity, process and other areas as identified. Also leads the PMO for the Service & Solution Delivery organization

Key Areas of Responsibilities

Identifies areas of professional services, solution & service delivery improvement

Monitor, measure, analyze and report the actual performance against targets to ensure the agreed objectives / commitments will be met

Defines KPI, dashboard and analytics requirements to manage performance of the services, solution & service delivery business

Request for / suggest improvements, bringing performance back on track considering an integrated perspective, contributing to cross-function / cross-business collaboration

Support colleagues, markets and / or partners to improve business performance.

Collaborate with senior management, functional peers, business / functions, other company divisions or units, or customers and the company to solve business challenges.

Report and communicate results & achievements towards stakeholders following regular channels such as MPRs, QPR, Performance Dashboards at the services, solution & service delivery function level

Execute the necessary process to maintain the repair license and act as a liaison with the authority

You're the right fit if :

A qualified candidate would

Possesses position-relevant certifications and qualifications to act as registered representative for Medical Equipment Repair license towards respective authorities in Japan.

Bachelor’s degree in a position-relevant program (data science, business, finance, process improvement or engineering)

Has >

5 years of experience in Medical Device industry, of which with minimum 3 years within technical field such as service, repair or engineering domain.

Demonstrates good understanding of Defibrillator and other Emergency Care product, including its technical and mechanical features

It would be a huge advantage if the candidate

Has experience in obtaining medical equipment licenses for a newly established legal entity and maintaining it thereafter.

Can build and own Quality Management System process, documentations and requirements

Is able to design and prepare the optimal organizational setup of Services & Solutions Delivery, depending on the business expansion progress of coming years

Language : Japanese (Native level), English (Business Level)

6ヶ月）

9 : 00-17 : 30　休憩時間：原則として12 : 00-13 : 00

12月29日-1月4日）

20日間（2年度～5年度 20日／6年度以降 25日 付与）、CareLeave（年間10日間）、Sick Leave（年間最大30日間）ほか

700～1000万円　ご経験により考慮します

3月に支給。（会社業績、部門業績、個人評価によって変動あり）

2本立て

PhiliFlexポイント：72,000 ポイント（1ポイント＝1円）

About Philips

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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .