Senior Customer Success Manager (Channel)

Job Description

Play a pivotal role in owning relationships with Wix’s largest strategic accounts. You'll be instrumental in ensuring partnership success by understanding the technical and business environments of our customers and driving growth to achieve significant business outcomes. In your day-to-day, you will :

Own relationships with Wix’s largest strategic accounts, collaborating across internal teams to ensure partnership success

Understand the technical and business environments of our customers to drive growth and achieve business outcomes

Master platform capabilities, integrations, and data structures to deliver tailored solutions aligned with customer goals

Conduct QBRs, ABRs, and business reviews to assess progress, identify opportunities, and demonstrate Wix’s impact

Partner with product teams to create customized onboarding workshops and training

Identify growth opportunities, manage renewals, and respond to complex customer inquiries with effective solutions

Qualifications

7+ years of experience in account management or customer success roles, including 3+ years managing large strategic accounts (SaaS preferred)

Expertise in user journey, marketing, GTM strategies, integrations, and data analysis

Skilled in identifying customer objectives and pain points, with proven ability to drive customer satisfaction, adoption, growth, and retention

Exceptional communication and presentation skills, including executive-level interactions

Fluent in Japanese with business-level English

Adaptable and capable of thriving under pressure in a dynamic environment

Additional Information

About the Team

We are Wix’s Sales and Account Management Guild and we empower new users, agencies, and enterprises to solve their digital needs through Wix products and solutions. We aim to increase sales by fostering enterprise partnerships and generating high-intent traffic to Wix outside the traditional traffic acquisition funnel. As a vast group including Sales, Sales Support, Revenue Operations, Sales Development, Business Development, and Customer Success, we play an essential role in building brand partnerships and moving Wix forward.