Sales Engineer

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. SOTI’s growth and success are a result of its commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most importantly, be part of a winning team. You have a great passion for modern technology, and you are driven by your energy to identify and resolve complex problems, while providing excellent customer service. If you are eager to prove your understanding of computer networking principles, have strong problem-solving abilities in a fast-paced environment, and are willing to learn and grow, then this position offers numerous growth opportunities and a long-lasting career with SOTI. What we are looking for? You have a great passion for modern technology, and you are driven by your energy to identify and resolve complex problems, while providing excellent customer service. You are eager to demonstrate your understanding of computer networking principles, possess strong problem-solving skills in a fast-paced environment, and are willing to learn and grow, then this position offers numerous opportunities for growth and a long-lasting career with SOTI. Sales Engineers are responsible for satisfying the needs of those about to become customers to maximise their experience with SOTI products. This includes providing technical support, generating revenue through net new customer acquisition and add-on sales, enabling partners, training them, and following up on existing support cases as needed. This position demands that one maintains a high level of customer service through all interactions as a SOTI representative and consistently engage with the sales team to identify revenue opportunities. What You Will Do : Develop and grow revenue through consultative selling with clients and prospects, presenting a warm, professional, well-spoken, and caring persona as an effective representative of SOTI. Provide email and telephone-based presales technical support for our software products. Perform production demonstrations that articulate the business and technical value of SOTI solutions. Collaborating with the regional sales team consultatively with clients / stakeholders. Helping them to envision the possibility of mobility. Educate on and facilitate SOTI solutions that can effectively address business and technical outcomes, positioning business value to customer organisations decision-makers. Present the solution architecture, including all technical aspects of the product and supporting systems. Provide pre-sales technical support, installing and configuring enterprise software solutions during POC for prospective customers. Communicate with internal product development teams to resolve product issues & generate recommendations for product roadmaps (feature requests). Assist with the execution of internal team projects and initiatives. Experience You Will Bring Minimum of 3-5 years of work experience with experience related to mobile device management solutions and enterprise mobility (Android, iOS, Linux, Windows), BYOD, SaaS Prior experience working in a technical customer-facing role. Ideally, as a pre-sales / sales engineer. Excellent written and verbal communication with demonstrated ability to communicate the complexities of technical programs. Knowledge of computer networking principles (DNS, IP network, Firewalls, etc.). Knowledge of Single Sign-On (SSO), Identity Application Management (IAM), Security Assertion Markup Language (SAML), the Identity provider (Idp), Knowledge of certificate authorities, certificate management & distribution, and encryption methodologies (SHA1 / 2, TLS, etc.). Knowledge of Active Directory, LDAP protocol, and identity management systems. Understanding and experience with Databases (i.e., MSSQL Server, MySQL, MongoDB, etc.). Understanding and / or knowledge of business processes & sales cycle Knowledge of containerization and virtualisation. Work autonomously with minimum supervision. Able to plan, prioritise and organise workload, consistently working within service standards and agreed objectives. Native Japanese and strong business English Nice to Have Cisco Certified Network Associate or equivalent. Microsoft Certified Technology Specialist (MCTS) - Exchange or equivalent experience. Understanding or knowledge of Cloud Computing or certification like AWS Certified Solutions Architect - Associate. Android Enterprise Professional. Any formal sales training, such as value selling, SPIN, or Miller Heiman. Understanding of REST APIS and coding (i.e., JavaScripting, HTML, etc.) Experience with customer service / Incident management software. #LI-DK1 If you want to bring your ideas to life, apply at SOTI today. Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency / recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee. SOTI is a proven innovator and industry leader for simplifying business mobility solutions by making them smarter, faster and more reliable. With SOTI’s innovative portfolio of solutions, organizations can trust SOTI to elevate and streamline their mobile operations, maximize their ROI and reduce device downtime. Globally, with over 17,000 customers, SOTI has proven itself to be the go-to mobile platform provider to manage, secure and support business-critical devices. With SOTI’s world-class support, enterprises can take mobility to endless possibilities. For more information, visit soti.net.