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Senior App Support Analyst Tokyo - Fintech Contract Role

Senior App Support Analyst Tokyo - Fintech Contract Role

Morgan McKinleyTokyo, Japan
21 days ago
Job description

Responsibilities

  • Serve as a technical bridge between internal teams and clients during implementation and post-go-live phases
  • Support configuration and platform rollout, collaborating directly with client teams
  • Provide incident and change management, system troubleshooting, and optimization
  • Deliver ongoing client support, product guidance, and training
  • Lead client review meetings and ensure service levels through SLA monitoring
  • Promote service improvements through automation and reusable assets

Required Skills and Qualifications Experience :

  • 7+ years supporting mission-critical Java applications
  • 5+ years in financial services, 3+ in client-facing or coordination roles

    • Technical Skills :

  • SQL / NoSQL, RESTful API testing (, Postman), deployment of core systems
  • Incident / change management, SLA reporting, and documentation

    • Soft Skills :

  • Strongmunication, client relationship management, and attention to detail

    • Language Requirements

  • Japanese : Fluent
  • English : Intermediate to Business level

    • Preferred Skills & Qualifications

  • Knowledge of PCI DSSpliance standards
  • Experience with Visa / Mastercard payment processing ecosystems

    • About thepany

    Our client is a global fintech innovator delivering next-generation banking and payment solutions to major financial institutions worldwide. With a strong presence in digital finance, they drive transformation across the fintech ecosystem with scalable and secure technology.

    Why You'll Love Working Here

  • Be part of cutting-edge fintech solutions with real-world impact
  • Work in a remote-friendly, agile environment with diverse global teams
  • Career growth in apany that values continuous learning and innovation
  • Collaborate with top-tier professionals in digital banking and payments
  • Enjoy a flexible culture with minimal overtime and a modern tech stack

    • Don't Miss Out - Apply Now!

    Job ID JN -062025-1983734

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    Analyst Senior Tokyo • Tokyo, Japan