Customer Value Creation Manager

Main duties and responsibilities

Customer Value Creation Management

The CVC approach purpose is to implement the Group’s strategic objective to switch from a Tax Free processing provider position to a strategic partner for retailers, leveraging all the internal assets developed over the last years by the Group (data, marketing services, customer experience…), last innovations and a network of external partners. There is Tax Free Shopping regulation change in 2026 in Japan, and mission is to gain the new merchants, and retain the existing client with CVC approach, mainly focusing on Japan local merchants.

To reach this objective, the CVC manager works closely with the sales team to build a high touch and consultative approach with Global Blue clients. To build CVC approach, Business Analyst in CVC team supports CVC manager.

The Customer Value creation management will consist in supporting the sales team in the value creation process with prospects and clients, providing analysis, recommendations, content and governance. This value creation process is made of 4 main phases :

open eye meetings, which have the objective to make clients’ C-level aware of what is Tax Free Shopping and the related opportunities

value creation workshops, which have the objective to co-build relevant and customized action plans along with the client’s teams

action plans definition based on workshops conclusions and with the support of the various internal functions (products, Business intelligence, and IT teams)

regular steering committees with the clients, to coordinate the action plans roll out and keep enriching the plan

The position requires capabilities to understand complexity of Japan local merchants’ system and needs including products, technology to deliver the solution by leading the discussion with internal stakeholders.

The psotion offering a great potential for growth for a candidate with at least 5 years working experience, interested in being exposed to a diversity of business needs, curious to understand how data and insights can help to inform business drivers and eager to be exposed to clients.

Background and Education

Business school or university

At least 5Y of working experience, in consulting firm or marketing positions is preferred

Experience in Retail or Luxury sector is a plus

Specific skills and knowledge

Native or close to native in Japanese speaking

Strong power point skills

Strong analytical skills

Excellent interpersonal skills, organization and autonomy

Ability to work in a transversal way, with different teams within all the organization (IT, product, BI, sales teams…)

Customer orientation, client facing abilities

Fluent in English

Interest for retail