NEW : Customer Support B2C for Global Luxury Brand!

As the Client Advisor, you will be responsible for answering all incoming contacts from customers via phone, emails and chats. The main goal is to ensure that you develop a loyal client base and maximize each opportunity by providing professional customer support and advice on the overall product line if needed.

Description

As the Client Advisor, you will be responsible for answering all incoming contacts from customers via phone, emails and chats. The main goal is to ensure that you develop a loyal client base and maximize each opportunity by providing professional customer support and advice on the overall product line if needed.

The main responsibilities involve :

• Assisting customers through phone, chat, emails about their purchases, their in-store experience
• Keep good relationships with regular customers and develop a loyalty, trust-based relationship with new ones
• Ensure customers are provided with accurate, professional and timely responses
• Process and resolve customer complaints with the aim of customer satisfaction and conversion
• Sales-oriented : Advise and propose a personalized service based on your expertise on the product lines and brands

Profile

The Team is looking for Customer Support oriented candidates with a strong passion for the Luxury Industry and excellent communication skills, motivated to learn and to provide customers with advice and support on the different brands and product lines offered. Among the most important requirements :

Job Offer

If you are a dedicated professional with a passion for customer service and retail, we encourage you to apply for this Client Advisor position.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675. 企業について

Our client is one of the most iconic luxury brands in the world. 応募条件 The Team is looking for Customer Support oriented candidates with a strong passion for the Luxury Industry and excellent communication skills, motivated to learn and to provide customers with advice and support on the different brands and product lines offered. Among the most important requirements :

Experience in B2C customer service

Sales oriented - interested in being able to provide information and advise about different brands / products

Experienced and comfortable with all basic computer skills and applications

Native level of Japanese language

Business English is a nice to have