Customer Support Engineer (SWIFT / OP)

Description

Preferred Qualifications

• Will be in charge of SWIFT / OP product
• Primarily responsible for customer service activities associated with modifying, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites
• Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site
• Assures operational quality of system equipment. Coordinates actions with customers to minimize down time.
• Prepares fields service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems
• Assists other field service engineers as appropriate
• Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems

Minimum Qualifications

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.