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IT Support Engineer

IT Support Engineer

Fidel Consulting KKTokyo, Tokyo, Japan
13 days ago
Job description

Appealing Points :

  • Work in a Global Environment : Collaborate with overseas IT teams and use both English and Japanese (JLPT N2+) in a bilingual, international workplace.
  • Diverse and Hands-on IT Responsibilities : Gain experience across a wide range of tasks—from desktop support to network equipment and IT infrastructure, allowing you to build comprehensive technical expertise.
  • Competitive Salary from 6M JPY and Up : High starting salary with potential for increases based on experience and skills, offering strong financial incentive

Annual Salary : 6 Million and above

Responsibilities :

  • Work closely with business stakeholders and overseas IT teams to provide IT services
  • Provide End User Support
  • Design, deploy, monitor, troubleshoot and improve IT Infrastructure (especially Desktop PC, IP Phones)
  • IT Asset management
  • Reporting
  • Creating documentation (aimed at End-Users & aimed at IT)
  • PC / Monitor setup for new joiners
  • Desktop Support of PCs / Laptops / Tablets / Corporate mobile phones
  • Rack and stack of network equipment (as needed)
  • Basic configuration / troubleshooting of network equipment (Smart Hands support)
  • Obtaining quotations for IT equipment including peripherals
  • IT Equipment Disposal
  • Communication Tools support including Video conferencing support, IP Phones
  • Monthly system health check
  • Maintenance of Server room environment
  • Support for Office Move / Extensions
  • Planned or Emergency Onsite assistance
  • Install new, dispose old, and configures operating systems (Windows, IOS), software applications (Microsoft Office), utilities and service packs based on end user needs.
  • Perform software and hardware upgrades, routine maintenance, and monitoring. This include both client equipment like desktop, laptop, mobile devices if any
  • Tests new software operating systems, upgrades and applications prior to implementing into production
  • May train users in use of equipment and software.
  • May participate in projects as a project team member.
  • Update ticketing system in a timely manner.

    • Qualifications :

  • Minimum of 4 years of experience in desktop support and network support.
  • Experience working with an incident ticketing management system.
  • Bilingual proficiency in English and Japanese (business level, JLPT N2 or higher).
  • Strong technical skills and knowledge of desktop support processes and Infra side too.

    • Preferred Qualification :

  • Excellent problem-solving skills with the ability to work independently.
  • Experience working with overseas IT teams.
  • Strong communication and interpersonal skills.
  • Ability to thrive in a fast-paced and dynamic environment.
  • IT certifications such as CompTIA A+, CCNA are a plus.

    • Language Requirements : Business japanese JLPT N2-level and Business-level English

    About Company :

    Our managed services extend sales, marketing, operations, and IT solutions so you can scale and impact your bottom line faster. We put exceptional people, processes, and systems into action—at your work site or ours.

  • Skillset Required : Japanese JLPT N2, English 2, Desktop Support, IT Infrastructure, IT Asset management, network support., incident ticketing management
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    It Engineer • Tokyo, Tokyo, Japan