Customer Engagement Manager - Japan

Triumph is one of the world’s largest intimate apparel companies. It enjoys a presence in over 80 countries with the core brands Triumph® and sloggi®. Globally, the company serves 20,000 wholesale customers and sells its products in more than 2,300 controlled points of sale as well as via several own online shops. The Triumph Group is a member of the amfori Business Social Compliance Initiative (amfori  BSCI).

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We are seeking self-motivated, strong expert in customer engagement and marketing to join our growing Digital Commerce Division in Tokyo, Japan as   :

Japan Customer Engagement Manager

Role Purpose :

• Post Purchase  Customer Engagement (MRM & CRM)  and  Customer Satisfaction (VOC)  plays a critical role to build direct relationships and serve seamlessly regardless of where they shop. TIJ business growth is dependent on customer satisfaction and repeat engagement.
• The role of the Customer Engagement Manager is to leverage, treasure and expand the Customer Engagement for each of the brand Triumph, sloggi and AMOSTYLE. The person is responsible for the ongoing cultivation of the relationship between the brand and customer that goes far beyond the transaction. The person brings an intentional and consistent approach to each brand that will provide value at every customer interaction, thus increasing loyalty.
• She / he supervises all MRM & CRM and VOC activities, especially to engage between the customers and the brand.
• The person will own and lead Member Benefit Program Strategy and Execution with the mission to offer winning portfolio of simple, personalized, omnichannel membership experience to benefit our customers and achieve sustainable profit across on-line(digital commerce) and off-line(retail) sales channels.
• In parallel will own, manage, lead the customer relationship management to contribute to Digital Commerce engagement activities contributing to brand loyalty and repeat purchases. Manager will also analyse and report on initiatives as well as identifying area of opportunities with insights and VOC (Voice of Customers) including feedback from Fashion Advisors in the retail channels to enhance engagement.

General Duties and Responsibilities (based on grading definition)

Customer Engagement Management (MRM & CRM) :

Requirements :

We offer :

You will never walk alone

As a family owned business with more than 135 years of experience, Triumph embraces diversity throughout our global organization. Currently, our offices are present in over 40 countries across Europe and Asia having many international teams collaborate together every day. Guiding our corporate behaviors are  respect  and  value  for our employees, but also Collaboration as one of our key Corporate Competencies, being a core part of our every day working environment.

Make a Difference, together

The future belongs to our children. At Triumph, we want to be proud of our commitment to building a sustainable society and protecting the environment, and we work everyday to ensure our products are manufactured in an sustainable way. This is our vision : We want to be a company that is characterized by responsible leadership and consideration for future generations and that cares for the legacy that we leave behind to our children.

Putting People at the center

At Triumph we are committed to our employees, they represent the foundation for our success. This means that as a company, we are driven to offer great career opportunities in a dynamic fast-paced organization. Our HR function across the globe strives to support our employees in their development, through our Triumph Learning Academy

We continuously strive to recruit new talent, offering them one of the textile industry’s most international working environments, excellent conditions and great development opportunities in a company still owned and managed by the founding families. Our headquarters employs people from more than 30 nationalities and as a European company, we are present in many key markets in Europe, like Germany, Italy, France and growing in Eastern Europe. We are proud to have become one of the leading players in Asia very early on, in countries like Japan, China and Singapore, as well as being an employer that people aspire to work for. As a company serving women, we fundamentally believe in gender equality and diversity. Women make up more than 50% of our company’s workforce. In the last years, we have had a specific and successful drive to increase the number of women in management.

Triumph is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, colour, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

If you are seeking a great opportunity to develop your career, please send us your CV in English by clicking on Apply.