【IT】Release Management Engineer in Desktop Team

IT : Infrastructure

IT】Release Management Engineer in Desktop Team

Associate 職務内容

Job Description Company Overview :

Nomura is a global financial services group with an integrated global network spanning over 30 countries. Japan IT (Information Technology) is a diverse environment with employees of over 25 nationalities, who work on technical support, application development and implementation of system changes for Japan Retail Wealth Management Business and Global Wholesale (Global Markets and Investment Banking). Nomura provides competitive employee benefits, training and upskilling opportunities, and is committed to promoting diversity, equity and inclusion, employee health and well-being. Job Overview :

This role is suitable for a hands-on technical engineer with experience in release management and providing end-user support. The candidate will join a global team focused on delivering exceptional support and services to end users across the Nomura group of companies. They will be responsible for managing the release of updates and features, troubleshooting issues, offering solutions, and ensuring optimal usage of these technologies, all while maintaining a high level of customer satisfaction in Japan. Key Facts :

• Primarily responsible for security compliance and verification of updates for Windows environments and Office products that are released globally, as well as coordination with the operations and maintenance teams for PCs in Japan.
• Act as a bridge between the global team and the Japan team.
• Strong communication and coordination skills, with native-level Japanese and business-level English proficiency.
• Flexible working hours are available and often necessary in order to become an integral part of this multi-platform global engineering team.

Requirements Essential Skills & Experience :

Experience in global enterprise-scale IT support.

Working knowledge of Microsoft related products :

Windows 10 / 11

Microsoft 365

MS Teams

Working knowledge of Windows infrastructure components :

Group Policy

Packaging and deployment techniques

Build PC with Microsoft MCM (aka SCCM)

Working knowledge of general infrastructure components :

Service Now for Incident Management, Request Management, and Change Management

Experience with formal audit, compliance, change control processes and procedures typical of a financial services company, although FS experience is not in itself required Desirable Skills & Experience :

Location 大手町 / 豊洲