DevOps Support Engineer

Salesforceおよびクラウド向けの先進的なDevOpsプラットフォームを提供しており、ネイティブCI / CDおよびロボティックテストの力を活用して、Coca-Cola、eBay、Volkswagenなど、1,000社以上の革新的な企業のデジタル変革を支援しています。

20倍、生産環境のバグが94％削減、SalesforceのROIが46％向上。

• SLA）に基づいたカスタマーサポート対応
• DevOpsプラットフォームの深い知識を習得し、ベストプラクティスを推奨

About the Client :

Our client is a leading DevOps platform for Salesforce and the cloud. They harness the power of native CI / CD and robotic testing to drive digital transformation for over 1,000 innovative global brands — from Coca-Cola to eBay to Volkswagen.

Their low-code platform brings together non-technical admins and professional developers on a unified system, enabling enterprises to scale software delivery across multi-cloud environments.

Business impact : 20X faster releases, 94% fewer production bugs, 46% greater Salesforce ROI.

Team impact : No more late nights, weekend war rooms, or stressful release days.

Role Summary :

As our client expands into the Japanese market, they are hiring a Customer Support Engineer to provide technical support and deliver a seamless customer experience.

This is a highly technical role with room for career growth, ideal for someone who enjoys problem-solving and customer interaction.

You will collaborate with global teams and help build a strong support presence in Japan.

Manage customer support cases in line with service level agreements (SLAs)

Provide technical assistance to Japanese customers regarding platform issues

Act as a liaison between customers and global support teams

Gain deep knowledge of the DevOps platform and promote best practices

Create technical documentation and knowledge base articles in Japanese

Escalate complex issues to the product and engineering teams

Deliver training sessions and workshops to customers and partners

Suggest process improvements and share feedback with global teams