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Client Service - Operations Service Delivery - Associate

Client Service - Operations Service Delivery - Associate

JPMorgan Chase & Co.Tokyo-To, Japan
30+ days ago
Job description

At . Morgan, we empower you to grow your career in a global leader in banking and financial services. Join us to leverage your skills in a collaborative environment where your contributions make a difference. Experience career growth and the opportunity to work with a diverse team dedicated to excellence.

As a Client Service - Operations Service Delivery - Associate within Securities Services Operations, you will manage day-to-day client services, ensuring queries are resolved and issues are escalated appropriately. You will play a crucial role in producing and validating financial reports, coordinating client visits, and leading cross-functional teams to address accounting or product-related issues. Your work will directly impact our clients' success and our team's efficiency.

Job Responsibilities

  • Produce and validate IFRS-compliant and regulatory reports accurately and on time.
  • Take ownership of reporting activities, hub governance, and service change requests.
  • Analyze client accounting records and escalate potential issues.
  • Coordinate client visits for service reviews and training sessions.
  • Lead internal and external parties to resolve accounting or product-related issues.
  • Maintain organized records for each client to facilitate query management and audits.
  • Support the continuous development of processes and controls within the group.
  • Train and develop junior team members.

Required Qualifications, Capabilities, and Skills

  • University graduate with a major in Finance or Accounting.
  • 6+ years of experience in financial reporting, audit, or fund accounting.
  • Strong analytical and problem-solving skills.
  • Proficiency in MS Office applications (Excel, VBA, Access, Word).
  • Fluency in written and spoken English.
  • Professional approach to delivering quality client service.
  • Ability to communicate effectively within a small team.
  • Willingness to work additional hours during peak reporting times.

    • Preferred Qualifications, Capabilities, and Skills

  • Understanding of security types and their accounting treatment.
  • Experience with IFRS / IAS.
  • Knowledge of stock market practices and data vendor systems (., Bloomberg).
  • Fluency in Japanese is an advantage.
  • Highly motivated, execution-driven, and flexible character.
  • Strong end-to-end ownership, governance, and risk management skills.
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    Service • Tokyo-To, Japan