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Associate Store Lead, Tokyo

OnTokyo

19 days ago

Job description

Job Details

In this role, you will play a pivotal role in driving and supporting retail initiatives to enhance operational excellence at our Flagship Store in Tokyo. Collaborating closely with regional retail management and store leadership, you will be integral to our growth as we expand our retail presence. Your responsibilities will include team development and performance management, leading change management efforts, and crafting effective communications, SOP accountability, and other essential content. This position offers the opportunity to shape and build our retail landscape, setting a strong foundation for the future. Join us to make a significant impact and grow with us in this dynamic and exciting journey!

Your Mission

Oversee all talent-related matters including time tracking, payroll, absence, conduct, and performance for the On Flagship Store Tokyo team. - Ensure effective in-store training delivered by the training lead. - Implement development plans for team leads to support their professional growth and performance. - Lead recruitment for lead advisors and advisors, and deliver a strong onboarding process for new hires. - Ensure optimum team coverage by creating and managing schedules. - Implement action plans to maintain high team engagement based on feedback from engagement surveys. - Contribute to quarterly stock counts, managing all aspects from preparation to investigation of discrepancies. - The Team Spirit : Foster a collaborative and positive team environment. - The Positive Spirit : Demonstrate a strong commitment to providing exceptional customer service. - The Explorer Spirit : Embrace new ideas and initiatives to drive store success. - The Athlete Spirit : Uphold high standards of integrity and professionalism in all actions.

Your Story

You have 5+ years of relevant work experience in retail, with experience in the sports industry being a plus. - You have strong experience in project management, coordinating cross-functional teams from start to finish. - You possess an entrepreneurial growth mindset, eager to challenge the status quo with an appetite for relentless improvement. - You have strong organizational skills and attention to detail - You demonstrate excellent communication skills, both verbal and written. - You have a proven ability to lead and develop high-performing teams. - You are adept at problem-solving and decision-making in a fast-paced environment. - You are fluent in Japanese language, and also possessing business level English communication skills

Meet The Team

In this role, you will support the fastest-growing global sports brand in expanding and optimizing its retail store operations. Working alongside Retail Operations, Retail Tech, Retail Training, and the global DTC Retail team, you will elevate store processes and drive operational excellence. You will collaborate with store teams to manage and communicate store workload across departments, steer special projects, ensure smooth technical operations, and implement omni-channel opportunities in our retail stores.

What We Offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically - to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose. On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

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Lead Associate Tokyo • Tokyo