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Helpdesk Support

Fidel Consulting KKTokyo, Tokyo, Japan

30+ days ago

Job description

Appealing Points :

Bilingual Environment & Global Exposure : Work in a dynamic, multicultural setting where your English and Japanese language skills are highly valued, offering opportunities to collaborate across international teams and broaden your professional experience.
Career Growth in IT & Financial Sector : Gain hands-on experience with advanced technologies like PowerShell and Office 365 while supporting critical IT operations within the financial industry — a great stepping stone for long-term career development.
Customer-Centric & Impactful Role : Be the frontline hero of IT support by solving real-world technical issues and directly enhancing user experience, all while contributing to process improvements and internal system enhancements.

Annual Salary : 4 million and above

Job Description :

Serve as the first point of contact for customers seeking technical assistance

Perform troubleshooting through diagnostic techniques and pertinent questions

Determine the best solution based on the issue and details provided by customers

Direct unresolved issues to the next level of support personnel

Record events and problems and their resolution in dedicated tools

Follow-up and update customer status and information

Pass on any feedback or suggestions by customers to the appropriate internal team

Identify and suggest possible improvements on procedures

To provide technical and IT support services to users

Set up and install users workstations and devices

Qualification :

Bachelor Degree in Computer Science, Information Technology or related discipline is preferred

Good command of both written and spoken English and Japanese is mandatory

3+ years of experience providing level 1 or above help desk support in IT operations

Excellent communication skills and customer service orientation

Proven analytical and problem-solving abilities

Ability to effectively prioritize and execute tasks in a high-pressure environment

Patience for dealing with difficult customer-service situations

Excellent knowledge of Windows OS, Microsoft Office and Office 365

Hands on experience with Powershell or Python is preferred

Financial industry experience is preferred

Japanese languages : Native-level Japanese and business-level English required..

About Company

Established in 2000, The Group is one of the oldest and largest independent alternative asset managers in Asia, offering a global presence with local experience and expertise across a variety of investment strategies.

Skillset Required : Japanese JLPT N2, IT support, desk support , IT operation, Windows OS, Microsoft Office365, Python , English 2

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Support • Tokyo, Tokyo, Japan