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Branch / Trade Floor Support - Assistant Vice President

Branch / Trade Floor Support - Assistant Vice President

JefferiesTokyo, Japan
21 days ago
Job description

Global Financial Services company who offers a full range of investment banking, equities, fixed income,

asset and wealth management products and services requires an experienced Branch / Trade Floor Support

Engineer.

We require a hands-on professional who enjoys rolling up his or her sleeves and working with the global

desktop services team to deliver world-class support, achieve goals, meet project deadlines and increase

overall end-user satisfaction. This position requires an individual who is motivated, energetic and looking for

a challenging environment where there are endless opportunities for career growth and exposure to cutting

edge technology.

The successful candidate will :

  • Ideally possess a strong and proven background in managing and supporting desktop services in in a

financial services environment.

  • Have excellent communication, personality and presentation skills.
  • Provide hands-on support, while ensuring you follow global best practices, standards and procedures.
  • Provide oversight of all desktop operations in your respective office / coverage area.
  • Assist with diagnosing and ultimately resolving issues quickly and efficiently in close cooperation with

    • Engineering & Application Support teams as needed.

  • Develop professional relationships with the various business units and act as their advocate.
  • Assume the role of Incident Manager and escalate major outages while ensuring local and global

    • management teams are kept up to date.

  • Participate in meetings with IT Management to discuss various topics including issues, projects and

    • strategy.

  • Make recommendations on incorporating new technology into the company’s existing platforms.
  • Possess experience with change management and knowledgeable about the hierarchical infrastructure of

    • finance information systems.

  • Communicate technical concerns and solutions to the business with varying degrees of technical knowledge

    • as well as working with them help resolve their technical issues.

  • Coordinate projects and drive for completion of global projects, including Windows , IPC Unigy upgrade,

    • various office build-outs etc.

    Responsibilities include :

  • Daily support of a very active, fast-paced, high volume, diverse financial services / trading environment
  • Responsible for day-to-day implementation, support, and maintenance of infrastructure, including all

    • hardware, software, telephones, and IPC turrets.

  • Frontline Support for all front office & back office applications including trading systems and market data

    • applications such as Fidessa & Bloomberg.

  • Liaising closely with Engineering & Application Support teams.
  • Citrix / VDI infrastructure support.
  • Assist with integrating new applications and technologies into the current architecture.
  • Monitor the performance of the company’s desktop infrastructure and make suggestions for improving

    • efficiency.

  • Responsible for the ongoing maintenance and future planning needs of the region’s desktop environment.
  • Coordinate & manage vendor support.
  • Collaborate with existing vendors to evaluate the new technology that is available and make

    • recommendations to management on using that technology.

  • Evaluate applications and software patches for desktop applications to see if they will solve desktop issues.
  • Support Firm Issued iPhones / iPads (via Mobile Iron MDM).
  • Oversight of the new hire onboarding and termination process.
  • Documentation of all systems including existing and new applications, scheduled maintenance.
  • Assistance on global initiatives involving other groups such as Application Support, Facilities and

    • Infrastructure / Engineering teams.

  • Inventory control - RMAs, service calls, new equipment requests.
  • MAC’s relating to hardware & software, desk moves etc.
  • Submit application packaging requests and assist with production certification.
  • Support of all SCCM application deployments.
  • Rack & Stack of Data Center equipment.
  • Active Directory services support.
  • Print Server (Management & Support).
  • BCP (Setup, Configuration & Testing).
  • Firewall / Proxy support.
  • Conference Room / AV Support

    • Qualifications & Skills

  • Bachelor’s Degree in Information Technology or related field.
  • Microsoft Windows certificates highly desirable.
  • years’ experience in a financial service IT environment.
  • Proven ability to offer high level desktop support in an enterprise environment.
  • Comprehensive understanding of network architecture and client / server technology.
  • Excellent communication, personality and presentation skills.
  • Strong problem-solving skills required.
  • Ambitious and willing to learn new technologies.
  • In depth knowledge of Windows & Office .
  • Technologies and hardware that we support extensively include : Windows , MAC OS, IPC turrets, Cisco

    • VOIP phones, HP desktops, Lenovo Laptops, VDI, iPhones / iPads, Printers / MFP’s.

  • Scripting Knowledge (a plus but not a requirement)
  • Must have excellent decision-making and organizational skills, detail oriented, and the ability to work

    • independently on assigned tasks.

  • Willing to work off hours and weekends as needed.
  • Solid communications sill, Fluency in Japanese and English required.
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    Assistant President • Tokyo, Japan