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System Reliability Engineer

NutanixTokyo, Japan

22 days ago

Job description

The Opportunity

We ensure the success of our groundbreaking technology through cluster health monitoring, quick response time, and unparalleled customer intimacy. We are top-notch engineers from leading virtualization, computing, and networking companies with the ability to handle all problems that come our way. Working closely with Sales and Software Engineers, the support team acts as our customers’ champions.Nutanix is seeking well-rounded, junior and senior, customer-facing Technical Support Engineers. You will support our cloud solution in the field and provide an enriched and successful product experience. You will need to be the champion for Nutanix, by providing an over the top support experience to our customers by leveraging our private cloud solution. Your Role

Troubleshoot, debug and diagnose customer issues encountered in the field.
Improve the serviceability of the product by testing new features and developing tools to scale our field deployment and auto-support infrastructure.
Provide analysis of our existing customer base to avoid and minimize risks in the field.
Define and drive changes to our product with our development engineering team based on feedback from customers and field implementations.
Work with technology partners (. VMware, Citrix, Microsoft) to resolve issues and push improvements in our ecosystem.
Develop and contribute to internal and external knowledge bases.
Provide support on weekdays and also off hours on an as needed and scheduled rotational basis
Be a champion for our customers. Go above and beyond to support their business and use of the Nutanix stack.

What The Team Says

We work as one team. We are working with Sale / SE / TAM / Consulting to deliver world-class support.

We are silent heroes. We always quietly solve our customers' problems and support their business every day. However, in reality, we are a cheerful team that actively engages in discussions both inside and outside the team.

How We Work This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 2 - 3 days per week, however certain roles and / or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.

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System Engineer • Tokyo, Japan