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Client Success Specialist - FinTech Platform Support

Client Success Specialist - FinTech Platform Support

Morgan McKinleyTokyo, Japan
25 days ago
Job description

Responsibilities

  • Serve as the primary contact for client support and account-related inquiries
  • Deliver product training and system demonstrations to maximize engagement
  • Troubleshoot platform issues and coordinate internal resolution efforts
  • Support client onboarding, including account setup and documentation
  • Manage support ticket workflows and maintain timely stakeholder updates
  • Prepare reports, perform data quality checks, and respond to custom data requests
  • Contribute to internal process improvements and operational efficiency

Required Skills and Qualifications Experience :

  • At least 2 years in customer success, account management, or client service within FinTech, finance, or related industries
  • Highly organized with strong attention to detail and multitasking ability

    • Technical Skills :

  • Proficient in Microsoft Office (Excel, Word, PowerPoint)
  • Quick to learn and adapt to new software tools and platforms

    • Soft Skills :

  • Strongmunication, interpersonal, and problem-solving abilities
  • Self-motivated and able to thrive both independently and in collaborative teams

    • Language Requirements

  • Japanese : Native level
  • English : Intermediate to business level

    • Preferred Skills & Qualifications

  • Experience supporting B2B clients or working in a client-facing role within a global team

    • About thepany

    Our client is a trusted global provider of financial technology and analytics, known for helping corporate clients manage operations through cutting-edge platforms. With a strong reputation for service excellence and innovation, thepany empowers professionals to make data-driven decisions and scale confidently inplex markets.

    Why You'll Love Working Here

  • Work with a relaxed and collaborative culture
  • Access rewarding career paths in a global environment
  • Hybrid remote flexibility for better work-life balance
  • Opportunity to engage with high-profile international clients
  • Make an impact in a dynamic, growth-oriented FinTech organization

    • Don't Miss Out - Apply Now!

    Job ID JN -012025-1975345

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    Support Specialist • Tokyo, Japan