Service TJP Electronics

How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force – across the globe at over 70 TRUMPF locations.

Job Description

Responsible for failure analysis (8D report) and looking for opportunities for improvement. As an expert in quality improvement of our products, we grasp the situation of defects that occur repeatedly (or irregularly) in customers and provide possible countermeasures. Peace treaty technical materials supplied by the factory and report to customers with technical explanations. At the same time, hold regular meetings with the customer in charge to report on the progress of defect analysis and improvement activities.

Engaged in delivery quality control / Manage FQR from the factory and respond to defect reports received from customers

In response to the contacted defect, while recovering the product, we will work together with the factory to take measures to prevent recurrence and report the details to the customer. Monitor the products that have been delivered or are in the process of being delivered and manage until the countermeasures are completed. Also, report this progress to customers on a regular basis.

Change forecast management / Make a request from a customer or a change application generated by a proposal from a factory to a customer (SWP). Request the data required for this application from the factory, and make the application translated into Japanese in the specified format. The approval status and timing of the applied projects are summarized in a list of individual application contents and progress, confirmed with the customer, and regularly reported to the factory.

Product specification creation management / For standard products, manage the Japanese translation of delivery specifications.

For products with specifications for specific customers, the required specifications received from the customer and the delivery specifications submitted by the Company are matched, and the product is submitted to the customer after obtaining the agreement of the factory. We will also implement revisions that occur after the publication of the first edition specifications and manage the materials.

• Dレポート）を担当し改善の機会を探す。当社製品の品質改善のエキスパートとして、顧客で繰り返し（或いは不規則に）発生している不具合の状況を把握し、考えられる対処方法を供給する。工場から供給された技術資料を和約し、顧客に技術的な説明と共に報告する。同時に、担当顧客との定例の会議を持ち、不具合解析の進捗や、改善活動の報告を行う。
• FQRを管理し、顧客から受ける不具合報告に対する対応を行い、連絡を受けた不具合に対し、製品復旧を行いながら、工場と一丸となって再発防止における対策を講じ、その内容を顧客に報告する。納入済みまたは、納入途中の対策対象製品に対するモニターを行い、対策処置が完了するまで管理する。またこの進捗を、定期的に顧客に報告する。
• SWP）。この申請に必要なデータを工場に要求し、指定の書式に和訳された申請を行う。申請済みの案件の承認状況や時期を個々の申請内容と進捗をリストにまとめ顧客と確認仕合い、工場へ定期報告する。