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Transfer Agency - Asset Servicing / GS - APAC BU
State StreetFukuoka22 days ago
Job descriptionDevelopment and maintenance of strong client relationships Handle and resolve complex / unusual operational and managerial problems that are referred from above and below Ensure that procedures, policies and processes are adhered to so that a high quality service is delivered to the customer. Propose and / or implement procedural changes to improve performance of the department or of related business areas Maintain and develop expertise demonstrating judgment and an understanding of the business Responsible for the development and continued maintenance of satisfactory operational client and regulatory body relationships Identify and secure resources required by the department and ensure effective utilization Ensure that Transfer Agency is properly resourced both in terms of people and technology whilst complying with agreed budgetary guidelines Provide adequate training to all grades in support of the overall organization & Transfer Agency Training Plan Assist more senior colleagues when required to do so and deputize in their absence Utilize management information as required to assist in managing both clients and resources Focus on development opportunities for your Officer and Senior Associates, ensuring that time is made available to focus on non-operational management aspects of role through the delegation of tasks where appropriate. Using corporate PPR tools, actively participate in the performance appraisal process and monitor overall timeliness of completion for the entire team with your direct reports Ensure compliance as appropriate with regulatory requirements and with the relevant short, medium and long-term goals, objectives and values of the organization Understand the risk environment within the team & manage appropriately Monitor the development and implementation of appropriate procedures to meet internal control and external compliance / regulatory requirements Provide regular feedback to managers and more senior colleagues with regard to Transfer Agency operations Attend and contribute to operational, client, risk, audit and regulatory meetings as required Actively participate in your chosen Focus Group Create an environment that is flexible and adaptable and be a champion of change Initiate and oversee tasks within a continuous improvement drive to ensure that the Department is efficient and seen as customer and quality driven Provide support to Senior Associates and their reports during the implementation of change Ensure participation in the completion and implementation of department wide projects as required and lead local team initiatives Excellent administrative, organizational and business support skills, with the ability to multi-task and to work calmly under pressure. Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint Strong written & verbal communication skills in English and Japanese - requires frequent interactions with Japanese investors / distributors Possess excellent organizational, planning and co-ordination skills. Ability to work accurately to tight deadlines Proactive and able to work independently and as part of a team Comprehensive procedural, technical and product knowledge of the Transfer Agency business is required. This should be complemented with a good understanding of Fund Accounting, Custody and Regulatory background to Funds Industry. Typically candidate will have 5-8 years experience in a similar environment including at least 3 years in a management / supervisory capacity. Accurate and Precise Team Oriented Organized Personable Flexible Self-reliant Enthusiastic Excellent communications skills
Job Duties and Responsibilities
LEADERSHIP
- Responsible for the achievement of specific department / section performance targets and objectives
- As a member of the senior management team lead, direct and manage the department
- Make sound operational decisions
- Contribute to the development of the organization in terms of financial planning, business strategy, service offerings and HR policies
CLIENT RELATIONSHIP
RESOURCE MANAGEMENT
RISK & REGULATORY
COMMUNICATION
CHANGE MANAGEMENT
Knowledge, Skills & Experience Required
Core Competencies
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Asset Servicing Apac • Fukuoka