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Product Manager for "RakuMail" -Digital Product Management Department (RMI Product Management Div)

Product Manager for "RakuMail" -Digital Product Management Department (RMI Product Management Div)

Rakuten MobileTokyo, Japan
18 days ago
Job description

Description

About Organization

Rakuten Group has successfully launched our MNO business as the fourth mobile network carrier in Japan, and our next challenge is to grow the business and make a bigger impact in the market.

Our mission in the Digital Product Management Department is to share a digitalized lifestyle with all customers. Based on customer feedback, we work closely with design and development teams and many other stakeholders to bring innovative new products and features to market that prioritize customer satisfaction. This is an exciting opportunity in a fast paced environment to work with many talented people and modern technologies.

We would like to employ professionals who can take this great opportunity, which will have such a great impact on society with our dynamic innovative service, and enjoy this new challenge together with us.

Job Duties

As the Product Manager for Rakuten Mobile's carrier email service "RakuMail," the primary goal is to lead the stable operation, quality improvement, and enhancement of user experience for the service. Additionally, the role involves planning and executing monetization strategies through RakuMail and improving customer loyalty among Rakuten Mobile users. By achieving these objectives, the Product Manager will contribute to strengthening Rakuten Mobile's competitive edge, expanding its user base, and increasing revenue.

Business Outline :

  • Formulate and execute the product strategy for RakuMail.
  • Ensure stable operation, improve service quality, and enhance user experience.
  • Drive monetization strategies and build revenue models.
  • Plan and execute initiatives to improve customer loyalty among Rakuten Mobile users.

Business Details :

  • Analyze service usage and market trends to propose and implement improvements and new features.
  • Collaborate with the operations and engineering teams to manage service operations.
  • Respond promptly to incidents, conduct root cause analysis, and implement preventive measures.
  • Plan and execute campaigns and promotions to enhance user engagement.
  • Monitor KPIs through data analysis and make data-driven decisions for service improvement.

    • Stakeholders :

  • Internal : Operations team, engineering team, marketing team, legal team, etc.
  • External : Overseas vendors, external partners

    • Business Procedures :

  • Manage cross-functional projects, coordinating schedules and resources.
  • Use a data-driven approach to make decisions and drive service improvements.
  • Conduct global operations, including negotiations and coordination with overseas vendors.

    • Responsibilities :

  • Take full responsibility for the strategy, operation, and improvement of the RakuMail product.
  • Ensure stable service operation and quality improvement to enhance user satisfaction.
  • Execute monetization strategies and achieve revenue targets.

    • Minimum Qualifications

    Work Experience :

  • Experience in operating carrier email services or similar large-scale email services.
  • Experience in service operations and incident response (root cause analysis, report creation, and preventive measures).
  • Experience in planning and executing monetization and revenue strategies.
  • Experience in KPI setting and monitoring through data analysis.

    • Years of Experience :

  • At least 3 years of experience in operating carrier email services or similar email services.
  • At least 3 years of experience in product management or project management.

    • Skills (DU) :

  • Product management skills (strategy formulation, requirements definition, project management).
  • Data analysis skills (KPI setting, data-driven decision-making).
  • High-level Japanese communication skills (business level or higher).
  • High-level English communication skills (business level or higher).

    • Industry of Origin :

  • Telecommunications, IT, email service-related industries, cloud service industries, etc.

    • Preferred Qualifications

  • Knowledge or experience in operating cloud-based email systems (AWS, GCP, Azure, etc.).
  • Knowledge or experience related to the Rakuten ecosystem (Rakuten Points, Rakuten Ichiba, etc.).
  • ITIL or PMP certifications are a plus.
  • Skills in planning and executing marketing or promotional activities.
  • Experience in the other major telecommunications companies is a plus.

    • Languages :

    English (Overall - 3 - Advanced), Japanese (Overall - 3 - Advanced)

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