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Product Support Manager - Java Fintech Apps | Tokyo

Product Support Manager - Java Fintech Apps | Tokyo

Morgan McKinleyTokyo, Japan
10 days ago
Job description

Responsibilities

  • Liaise with internal tech teams and external clients for smooth application support
  • Lead implementation and post-launch coordination for application projects
  • Resolve client incidents and assist with configuration planning
  • Mentor clients and junior team members with product knowledge and training
  • Proactively identify and implement service improvements and reusable solutions
  • Participate in on-call rotations for incident escalation and management
  • Manage client meetings, SLA reports, and status updates professionally

Required Skills and Qualifications Experience :

  • 7+ years supporting mission-critical Java applications in finance
  • 5+ years in the financial services industry
  • 3+ years in client-facing roles (, service coordinator, technical account manager)
  • Strong experience with SQL and NoSQL for data extraction
  • Familiarity with RESTful APIs and tools such as Postman
  • Knowledge of incident and change management processes
  • Capable of SLA tracking, reporting, and escalationmunication
  • Bachelor's degree or higher

    • Technical Skills :

  • In-depth understanding of Java application support in high-availability systems
  • Proficient in writing SQL and NoSQL queries
  • Experience using REST API tools like Postman
  • Familiar with incident, change, and problem management workflows
  • Able to manage technical supportmunications with enterprise clients

    • Soft Skills :

  • Strongmunicator across technical and non-technical stakeholders
  • Organized, detail-oriented, and effective in managing priorities
  • Analytical thinker with a collaborative, customer-first mindset
  • Self-motivated, independent, and credible in high-pressure situations

    • Language Requirements :

  • Japanese : Native
  • English : Intermediate to business level (for internal / global coordination)

    • Preferred Skills & Qualifications

  • Knowledge of PCI DSSpliance standards
  • Understanding of Mastercard and Visa card processing networks
  • Experience in financial payments or wallet management systems

    • About thepany

    Our client is a leading fintechpany specializing in API-based payment processing and wallet solutions , trusted by global financial institutions and innovative fintech startups. Known for scalable, secure infrastructure, thepany drives digital transformation in modern finance.

    Why You'll Love Working Here

  • Work remotely with flexible office access in central Tokyo
  • Contribute to global, high-impact fintech projects
  • Own key deliverables in a fast-paced, agile environment
  • Be part of an inclusive, respectful culture focused on continuous learning
  • Thrive in a people-first workplace that supports your professional and personal growth

    • Don't Miss Out - Apply Now!

    Job ID JN -012025-1975376

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    Product Manager • Tokyo, Japan