Air Logistics Customer Care Specialist

JOB DESCRIPTION You will be part of our Air Logistics team, adding your expertise + skills to the delivery of customer excellence.

Your Role

You are responsible to support our customers by providing helpful information, answering queries + resolving complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features.

Your Responsibilities

• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the Field

Sales + Operational Care Center (OCC).

regular care visits + pro-active advisory + consulting to drive customer excellence.

principle in decision-making, then following up to ensure quotations are accepted + closed.

customer requirements into the KN systems alongside the (initial) customer order.

development + coordinate measures in case of challenges.

Your Skills and Experiences

Good Reasons to Join

At Kuehne + Nagel, you can utilize and refine your relationship management skills and specialized business acumen as part of a committed and dynamic sales team. We offer extensive trainings and education for professional development, competitive remuneration, and ample opportunity to engage, collaborate and lead with a truly global network. Our employees particularly appreciate the high degree of creative freedom, the fluid transfer of responsibility and international career exposure. Success comes with the people who make it possible, which is why we do our best to take you on board for the long term. Together, we will win the future!