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Customer Service Manager - full remote (in Japan)

Specialized Group東京都

12 days ago

Job description

Customer Service Manager - full remote (Tokyo)

We are looking for an experienced Customer Service Manager to lead a team in a tech environment. Our client are offering roles in several cities, including Tokyo. Hybrid & remote work are available. The job involves meeting service and financial goals while maintaining a positive work culture. You will play a key role in improving client satisfaction and operational success in a fast-paced tech setting.

Key Responsibilities :

Manage and lead a team to provide excellent customer service.
Ensure service goals are met, and make improvements as needed.
Boost revenue by managing resources effectively.
Hire, train, and develop team members while ensuring all company and legal standards are met.
Track and report on service performance to drive improvements.
Build strong relationships with clients to improve satisfaction.
Conduct performance reviews and coach the team for growth.
Promote a positive work environment and resolve issues quickly.
Work with other teams to implement best practices and improve operations.

Skills and Experience :

Fluent in English and Japanese, with strong communication skills.

Experience in BPO, customer support, or contact centers is preferred.

Strong skills in managing performance and KPIs.

Proven ability to lead and mentor teams.

Able to work well under pressure and complete tasks efficiently.

Flexible schedule to meet business needs.- Highly motivated, trustworthy, and adaptable to business changes.

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Manager Remote Japan • 東京都