Marine Logistics Customer Excellence Manager(ZG-K)

JOB DESCRIPTION

It's more than a job

In an administrative role at Kuehne+Nagel, tasks such as managing office operations or coordinating schedules certainly contribute to your team's success, but they also provide meaningful moments for people around the world. Because your attention to detail supports your colleagues to perform at their best, such as ensuring the timely and seamless transport of hearing aids and advanced medical devices that change lives. At Kuehne+Nagel, our work contributes to more than we imagine.

You will lead our Customer Excellence team, adding your expertise + skills to the delivery of Customer + Operational Excellence

How you create impact

Your primary objective will be to lead the entire customer excellence team to deliver a high level of customer excellence is always delivered along with ensuring profitability of our project logistics business. In addition, you will ensure successful customer on-boarding along with talent development + mentoring of your team.

What we would like you to bring

You will do this by ensuring your teams of specialists are always focusing on their key objectives, while also focusing on your own key objectives.

• To ensure proactive + efficient management of financial key performance indicators (KPI) including financial reporting as required.
• To ensure the highest levels of productivity are evident + maintained, while identifying tasks for centralization + automation, working with key stakeholders to transition such tasks.
• To ensure that all team members are skilled + training industry knowledge, customer care, processes + systems.
• To identify opportunities to grow business within the customer portfolios, then work with key stakeholders to prepare + execute development + growth plans.
• To ensure the successful onboarding of new business, ensuring that customer requirements are met along with achieving profitability.

What's in it for you

Who are we

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.