Market Quality Expert Manager

JOB DESCRIPTION

Job Description :

Quality” is our first principle in our 5 principles, and it sets the fundamentals of our business towards our Petcare and Confectionary business visions. The role is responsible for quality performance in Japan for products / services of petcare and confectionary business from assigned factories.

This role is also responsible for supporting the implementation of QMS program and / or standards in the market together with the line Manager.

This position would be required to come to the TOK office more than 40% of the month (normally about two days per week) when required.

What will be your key responsibilities?

Responsible for Quality Performance

• Responsible for measuring and monitoring all quality performance of products / services from assigned factories. This role represents in quality review for products / services for assigned factories in Japan market.
• Seek, propose, improve, and innovate more productive ways of working to drive continuous improvement programs to achieve excellence in market unit Quality collaborating with and influencing assigned factories.
• Facilitate regular quality review with assigned factories to review their performance and agree on priorities as focus improvement.
• Drives understandings of consumers and customers insights and expectations to quality in the market. Communicate such insights / expectation with technical info to the regional and factory R&D team.
• Heighten perspective, collaborate, and influence within cross-functional team and within function by utilizing own expertise.
• Contribute to reviewing products retrieved as part of consumer / customer complaint, and supports Customer Care team in developing communication that includes RCA and CAPA when needed. This includes escalation to sourcing units for investigation.

Quality Incident Management :

Preventive Actions for new products and / or any change management :

Support Mars Quality Management System (QMS) and Global Standard Compliance

Support Team Engagement and Talent Developments :

Productive Ways of Working :

Context and Scope

Own several factories’ quality performance in the market unit (Petfood and / or Chocolate). Interface to those factories, typically outside of Japan. Communication will be in English via telephone, email, and face-to-face meeting.

Report to a local market unit Head of Quality Assurance, who reports to Asia Q&FS Director.

Supervise a supporting contractor for administration / execution support (. data analysis, reworking, and quality

Collaborate with Regional quality team for market unit community in the region.

Job Specifications / Qualifications

Degree in Food Science / Technology or related science / technical discipline

Experience within an R&D / Q&FS is required and experience in auditing of Quality Management Systems. Science background and a history of delivery; HACCP knowledge.

2 yrs. experience working in MARS or similar role in FMCG company.

Skills / Ability : Understanding of quality management principles, working in teams, process management, conflict resolution, technical problem solving – Root cause analysis.

English communication skill for meeting, telephone, presentation, and email.

Is able to perform Quality Morning Panel (assessing consumer return products) on Site (Tokyo office).

Is able to perform Quality Morning Panel (assessing consumer return products) on Site (Tokyo office).

What can you expect from Mars?

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.