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Guest Relations Supervisor

Four Seasons Hotels and ResortsMarunouchi,Tokyo

7 days ago

Job description

About Four Seasons :

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location :

Discover a true boutique experience at Four Seasons Hotel Tokyo at Marunouchi. Located within walking distance of Tokyo Station, this 57-key intimate urban retreat is at the heart of the city's vibrant pulse. Explore the nearby galleries and upscale boutiques in Ginza, or indulge in Tokyo's hidden gems, from sushi bars and speakeasies to exceptional izakayas and local cafes. The phenomenally talented, Chef Daniel Calvert, is at the helm of Maison Marunouchi and Michelin-starred Sézanne. The former is an elevated Parisian bistro, while the latter – listed on Asia's 50 Best Restaurants and The World’s 50 Best Restaurants – is the epitome of fine French dining yet regionally-inspired.

Excellent written and verbal communication

skills to prepare and deliver reports

Apply an ethical approach to the outcome of

situations

Plan and monitor duties to ensure effective

and efficient use of all available resources in

order to make the greatest impact on the

Hotel’s / Resort’s objectives

Strong interpersonal and relationship-

building skills to work with peers, superiors

and clients.

Demonstrate the ability to multi-task

Work in a safe, prudent and organized

manner.

Require a flexible schedule in order to accomplish all major responsibilities and tasks.

Require a working technical knowledge of generally accepted accounting principles and Four Seasons Internal Controls, Policies and Procedures as they relates to Cashiering. Working knowledge is generally learned on the job.

Ability to operate fax, scanner, copier, telephone, adding machine, calculator.

Require knowledge of and the ability to operate computer equipment and Microsoft Office and Opera

Ability to read, write and speak English & Japanese. Additional foreign languages is an advantage.

KEY FUNTIONAL COMPETENCIES

Team Player

Guest satisfaction oriented

Great problem solver

Clear understanding of the purpose and

reasons for internal controls

Understand and familiar with hotel quality

standards and service standards.

Strong commitment to service.

Provide basic trouble-shooting support for

in-room services such as Internet, TV movies,

games, and Web service

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Supervisor • Marunouchi,Tokyo