従業員支援領域のテクニカルコンサルタント

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

ITヘルプデスクサービスをコンサル・構築・運用しております。

IT技術を利用して、サービスとして提供していく必要があります。

ITヘルプデスクサービス(Chatbot, ITSM, Copilot..)関連の導入検討・実装のデリバリー案件において、リューション検討等の提案活動や移行プロジェクトにおいて技術的な観点でのリードとして案件を推進する。デリバリーのプロジェクトについては要件定義から移行までの構築プロジェクトの技術リードが主な役割となります。（構想策定に関するプロジェクトの対応もあります）

We consult, build and operate in-house IT help desk services for companies.

We need to provide services that use the latest IT technology to solve problems on your own and prevent problems before they occur, rather than relying on traditional human support.

We are looking for someone who can lead these efforts.

In IT help desk service (Chatbot, ITSM, Copilot...) related introduction and implementation delivery projects, you will drive projects as a technical lead in proposal activities such as solution considerations and migration projects. For delivery projects, your main role will be to be the technical lead of the construction project from requirements definition to migration. (You will also handle projects related to concept formulation.)

Who You Are

ITヘルプデスクサービス関連プロジェクトにおけるリーダー経験

ITヘルプデスクソリューション(Chatbot, ITSM, Copilot..)に関するスキル

PMPなどプロジェクトマネジメントに関する資格

Required]

Experience leading projects related to IT help desk services

Skills related to IT help desk solutions (Chatbot, ITSM, Copilot...)

General project management skills

Communication skills (ability to directly negotiate and coordinate with customer leaders on projects)

Welcome]

Experience with upstream processes such as concept formulation

Project management qualifications such as PMP

English

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily : Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.