Customer Relationship Manager

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Short Description

Support actual Sales with revenue generating activities, maintains the customer relationship, acts as a point of contact for customers and delivers a professional level of customer experience.

Job Summary

Customer Relationship Manager support Sales with revenue generating activities and acts as a point of contact for customers post sale and during the life of their service with our business. A CRM is responsible for building and maintaining strong relationships with clients and customers with a primary focus on supporting Sales in bringing customers into our business and once onboarded, strive to make it effortless for the customers to do business with Colt as well as enhancing customer satisfaction, retention, and loyalty. Customer Relationship Managers ensure customer needs are met and they have a positive and rewarding experience with the organization.

Job Description

Key accountabilities

Assist Sales team in sales related admin tasks.

Prepare standard price quotations to customers, manage customer contact data base and enter data into CRM tools.

Process orders, changes and churn requests.

Work closely with Colt Order Processing and Service Delivery team to follow up on order process and service delivery status to update Sales as well Customers.

Check and verify information by accessing various internal system tools.

Address billing issues and account receivables by coordinating with the finance team and the customers

Provide support at sales related customer events.

Prepare and maintain accurate report

May need to join customer call with when necessary

Skills & Experience

Experience in handling customer call / e-mails for complaints and inquiries

Fluent in Japanese, Business level English and Mandarin are preferable

Exceptional communication skills, both written and verbal and  excellent active listening skills

Skills

Escalation Procedures

Client Relationships

Product / Service Knowledge

Customer Focus

Customer Relationship Management

CRM Tools

Education

A bachelor’s or master’s degree in business management / marketing

What we offer you :

Looking to make a mark?

At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.

Instead, we employ people we trust, who come together across the globe to create intelligent solutions.

Our global teams are full of ambitious, driven people, all working together towards one shared purpose : to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.

We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.

Diversity and inclusion

• Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.

Most recently we have :

Benefits

Our benefits support you through all parts of life, for both physical and mental health.

A global network